B.I. don't find camera stream

[Woody70]

I have this Cinnado Model D1 camera. It is a very cheap camera so I don't need to be told that. I got it brand new for free and it is not something I really need.I have looked it up and it says it does work with B.I. But the thing is I am at a complete loss why Blue Iris will not find the video stream. It finds the camera immediately when putting in the IP and find and inspect.
Then it comes up with this error: 457 invalid range, and the camera is right next to the router.I have tried many different rtsp streams to no avail, they do come up with different errors though. I have two routers on two different subnets running to two different NICs and have tried it with both and get the same results.Any thoughts on what could be wrong. I will post some of the screenshots.Thanks for any help.

 

[TonyR]

Assuming you know the camera username, password and IP address, try the following URL with VLC running on a PC that is on the same subnet as the camera and get back to us. You may also have to use a network scanner such as Fing or Angry IP to see if port 554 is, in fact, the RTSP port for that camera.

• rtsp:/Camera-IP:554/ch0
• or
• rtsp:/Camera-IP:554/ch1

NOTE: be sure to place 2 "/" after "rtsp:" as the forum won't allow 2 to be displayed consecutively

 

[TonyR]

Also, how about a screenshot of the "Camera settings" => "Video" => "Configure" tab

 

[Woody70]

Thank you for your reply. The camera app shows the RTSP and the Onvif ports for the camera and they are, RTSP:554 and onvif you can make from 8000 to 8999 and they are both set correctly in B.I. Also the camera has the option to use onvif password or not, and I have tried it with both and get the same results. I did try those RTSPs placing 2 "/" in VLC like many other ones they did not work, I assume that is what you meant, was to put them in the VLC program media stream and see if it came up. I have tried so many RTSPs and nothing seems to work. What is dumbfounding to me is, All the cameras that I have installed in B.I. that find and inspect finds, all have worked right then, except this one, and B.I. found this one faster than any it has before. I will get back with the screenshots you ask for. Also I have tried it with passwords from the app also with admin, admin and blank and nothing I try works.

 

[TonyR]

Did you perform a hard reset of the camera when you got it (if it has that option) ?

 

[Bruce_H]

Thank you for your reply. The camera app shows the RTSP and the Onvif ports for the camera and they are, RTSP:554 and onvif you can make from 8000 to 8999 and they are both set correctly in B.I. Also the camera has the option to use onvif password or not, and I have tried it with both and get the same results. I did try those RTSPs placing 2 "/" in VLC like many other ones they did not work, I assume that is what you meant, was to put them in the VLC program media stream and see if it came up. I have tried so many RTSPs and nothing seems to work. What is dumbfounding to me is, All the cameras that I have installed in B.I. that find and inspect finds, all have worked right then, except this one, and B.I. found this one faster than any it has before. I will get back with the screenshots you ask for. Also I have tried it with passwords from the app also with admin, admin and blank and nothing I try works.

Perhaps you could post the results of the find/inspect window, it might give some insight as to a possible solution?
Does the camera have a web interface or do you have to use some sort of app to change settings on the camera?

 

[Woody70]

Perhaps you could post the results of the find/inspect window, it might give some insight as to a possible solution?
Does the camera have a web interface or do you have to use some sort of app to change settings on the camera?

Here is the find and inspect window and the result from putting those URLs in the stream boxes.

 

[Techie007L]

Thank you for your reply. The camera app shows the RTSP and the Onvif ports for the camera and they are, RTSP:554 and onvif you can make from 8000 to 8999 and they are both set correctly in B.I. Also the camera has the option to use onvif password or not, and I have tried it with both and get the same results. I did try those RTSPs placing 2 "/" in VLC like many other ones they did not work, I assume that is what you meant, was to put them in the VLC program media stream and see if it came up. I have tried so many RTSPs and nothing seems to work. What is dumbfounding to me is, All the cameras that I have installed in B.I. that find and inspect finds, all have worked right then, except this one, and B.I. found this one faster than any it has before. I will get back with the screenshots you ask for. Also I have tried it with passwords from the app also with admin, admin and blank and nothing I try works.

I don't know that this is the problem, but it would definitely be a problem: In your Network IP camera configuration window in Blue Iris (2nd screenshot in the attached image on the quoted post), erase everything except for the IP address in the first text box (after the "http://" dropdown). It should simply read "192.168.0.102". Take out the extra "/" at the beginning of the Main textbox (that's an invalid URL). If it still doesn't work, try turning off Use RTSP/stream timecode. If it still doesn't work, try copying the rest of the URL shown in the Inspector (i.e. the token) and see if that makes it work.

 

[TonyR]

So I guess you were not able to try the URL in VLC as suggested in my post #2.
Thanks for the requested screenshot. Id there no username or password?

Try this, enter ALL the info that's in red and click on "OK".

 

[Woody70]

I don't know that this is the problem, but it would definitely be a problem: In your Network IP camera configuration window in Blue Iris (2nd screenshot in the attached image on the quoted post), erase everything except for the IP address in the first text box (after the "http://" dropdown). It should simply read "192.168.0.102". Take out the extra "/" at the beginning of the Main textbox (that's an invalid URL). If it still doesn't work, try turning off Use RTSP/stream timecode. If it still doesn't work, try copying the rest of the URL shown in the Inspector (i.e. the token) and see if that makes it work.

I tried all of them and same result. I did however put in a password and got these results that are different but still the same result. The inspecting is much larger or longer than before is why I had to use two screenshots. And it also auto filled the streams.

 

[Woody70]

So I guess you were not able to try the URL in VLC as suggested in my post #2.
Thanks for the requested screenshot. Id there no username or password?

Try this, enter ALL the info that's in red and click on "OK".

View attachment 245838

Tried that and same result. Also I did try the URL in VLC and many other type of streams with that URL and VLC did not open any of them.

 

[Woody70]

Tried that and same result. Also I did try the URL in VLC and many other type of streams with that URL and VLC did not open any of them.

Ok I don't know why but this worked for now. I tried this exact thing yesterday and it did not work then. The only thing different is I enabled the password in the camera and in B.I. but that should not make any difference. Woops maybe I spoke too soon because now it stopped working, and now it is working. It keeps getting video then dropping the video and the camera is about 10 inches from the router. Every time it drops out it says socket closed.

 

[Woody70]

Ok I don't know why but this worked for now. I tried this exact thing yesterday and it did not work then. The only thing different is I enabled the password in the camera and in B.I. but that should not make any difference. Woops maybe I spoke too soon because now it stopped working, and now it is working. It keeps getting video then dropping the video and the camera is about 10 inches from the router. Every time it drops out it says socket closed.

Now it quit working at all. I think the camera is just no good maybe, although it does get a great picture on the app.

 

[TonyR]

Increase "Receive Buffer" to 20MB and UNcheck "Send RTSP keep-alives".

I think that "socket closed" error is mainly due to Wi-Fi connection issues, even if it is 10" from the router.

 

[TonyR]

Now it quit working at all. I think the camera is just no good maybe, although it does get a great picture on the app.

Did you scan a QR code or enter a serial number with the app? If so the camera is also set to P2P (cloud) operation and trying to run that in conjunction with your LAN is likely a problem.

If the camera has no embedded webGUI where you can log in and disable P2P then delete the camera from the app IF you want to use the camera with Blue Iris which is on your LAN.

 

[Woody70]

Did you scan a QR code or enter a serial number with the app? If so the camera is also set to P2P (cloud) operation and trying to run that in conjunction with your LAN is likely a problem.

If the camera has no embedded webGUI where you can log in and disable P2P then delete the camera from the app IF you want to use the camera with Blue Iris which is on your LAN.

If I delete it from the app won't it lose it's connection to the router? The app is Wainsview Cloud but I did not connect it to the cloud service.

 

[Woody70]

If I delete it from the app won't it lose it's connection to the router? The app is Wainsview Cloud but I did not connect it to the cloud service.

Well I went ahead and deleted it and now it has no connection to the router.