Snafu with my PTZ4K45X-AI

[Sonnie]

I’m having an issue with my PTZ4K45X-AI:

Device Model: PTZ4K45X-AI
SN: AC003BDPAJ529EB
ONVIF Version: 21.12(V3.1.0.1216221)
System Version: V2.820.0000019.0.R, Build Date: 2022-08-05
Web Version : V3.2.1.1284596.FA
PTZ Version : V2.401.0000001.40.RHNCC_220803_42438
Algorithm Version : 1.0.2
Security Baseline Version: V2.2

It lost picture back on 11/22, and I’m just getting around to taking it down and checking it out. I have it connected to another switch with another cable to eliminate the switch and cable being the issue.

When I connect it, it will go through the turn-on cycle with the lights, etc, but then nothing… just a white image on the Live view and on the Camera>Image view accessing it via the IP address.

It does respond to the PTZ Control to pan and tilt, but again, only a white image.

Any ideas?

Regards,
Sonnie

 

[Sonnie]

Hmmm... now I'm getting an image in Blue Iris.

Viewing via the IP address... I can see an image if I expand to full screen, but then going back to regular Live view, I see this:

 

[bigredfish]

Browser issue maybe.
Use Edge in IE mode

 

[Sonnie]

Yes... using Edge in IE mode... no issues with the other 15 cameras.

 

[wittaj]

Try plain Ole IE as well as the PTZs tend to be more sensitive to browsers.