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    BI won't start after latest update!

    Did you reconfigure the new BI service with the user and password, it needs to be setup again after the upgrade to BI 6, the old service for BI 5 would have been removed; sorry for the possibly redundant questions!
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    BI won't start after latest update!

    Do you have the user and password set correctly for the service, it must be a local account with administrator privileges? Is this on Windows 11, are you using a Microsoft PIN to login to your PC if so then that is possibly your problem! What do you mean by your infrastructure, are you...
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    Camera Freezes

    I will wait to see the diagram, fine artistry is not required, I am curious why you have two subnets, if the cameras are on different subnets and you are using the routers to route the traffic to the other subnet, I would suspect this is part of the problem, hopefully this can be sorted out for you.
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    Wrong scaling in Blue Iris 6 UI (Windows Server 2022)

    I would think that if this is a display bug in BI6 others would be having issues also, I have three BI6 systems (all win 11) that I manage, they are all accessed using RDP and I don't see any scaling issues on any of them.
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    Camera Freezes

    You say one of your routers is set up as a repeater, do you mean it is using wireless to move all the network traffic to the main router or is it connected to the main router via a cable (acting as an access point)! it might be good if you could perhaps explain the full network configuration as...
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    Camera Freezes

    Just to confirm, your router is connected to either a modem or is connected to the wire your external internet come in on, your router is also the wireless signal provider, you should have the switch plugged into one of the router lan ports and the camera plugged into the switch so that the...
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    Version 6

    I am not seeing this on the system that I upgraded to V6, CPU usage is 5% - 10% but it does not see a lot of motion on the 18 cameras
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    Problems archiving footage since 5.9.9.9

    I thought that BI may have issues managing folders on a NAS, I would look at this section in the help file to determine if it is configured correctly, I don't use a NAS for storage so I can not confirm the correct settings!
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    Camera Freezes

    Sounds like you have two cables from the switch to the router is that correct, if true then you have two routes for the camera to use to go to the same place. You should have the camera connected to the switch, the computer connect to the switch and the switch connect to the router, three...
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    High memory usage after upgrading to 5.9.9.98

    I know that 5.9.9.98 has some known issues with exporting clips to MP4, perhaps it also has other issues, I moved to V6 to solve the export issue!
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    Problems archiving footage since 5.9.9.9

    A screen shot of the storage settings for the E: drive might be useful in providing some things to check!
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    Version 6

    What server OS are you talking about, are these running in VM's or an actual MS Windows server OS?
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    BlueIris fresh windows install.

    The maintenance key will not work to activate BI, new installs do not use the maintenance keys anymore it is all linked to the activation key I believe!
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    Blue Iris Updates - Official Thread

    I have had no issues so far with the V6.0.0.0 (2025-12-05) release, in fact it solved an export issue that I had been having problems with!
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    Blue Iris Updates - Official Thread

    Have you turned off auto updates good practice is to not have this enabled! sometimes a bad camera config can cause issues, disable all the cameras before you try updating again, then enable them one at a time, I am not sure if 5.9.9.98 is a good version, if you have a valid support agreement...
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    Loosing my patience with BI, what have they done to it..

    If you have a valid maintenance agreement, then the upgrade to BI6 is free, if your support agreement is lapsed then you do not get the upgrade for free, you would only have to purchase a new support agreement to get BI6 for free!
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    Version 6

    Blue Iris Extended Maintenance 1 Year buy online | Sendowl
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    Blue Iris Updates - Official Thread

    I guess we will all have to wait and see if that feature gets added once BI V6 gets released!
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    Codeproject - cant view installed modules

    Can you see them if you click on the "Install Modules" tab? You will not see them when viewing the :Status" tab if they are not installed and started!
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    Wrong markers on the timeline. Dog shows as person

    What does CPAI report for those cases, BI will report what CPAI is telling it, need to determine which software is causing the issue before blaming the beta version of BI
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    Version 6

    Did you confirm that Task Manager showed the CPU load increase? There is a fudge factor to adjust BI's CPU indicator, I am pretty sure that that code has been modified recently so prior setting may now be incorrect! I am not seeing any CPU increase on my three systems running 5.9.9.99 (2025-12-01)
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    Blue Iris Updates - Official Thread

    Glad you were able to roil back, Version 6 is still in Beta as it's version # is still 5.9.9.99, I am running it on three systems with no issues so far!
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    Blue Iris Updates - Official Thread

    All I can tell you is that I have three systems that all have current support agreements, I have updated 2 of the 3 systems to the Version 6 pre-release using the full install that I downloaded directly from the BI website and did not have any issues, I am prepared to deal with any issues that...
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    Blue Iris Updates - Official Thread

    If you have a current support agreement and you are prepared to use some beta software, yes download the full install file from the BI web site and just install it, it looks after everything, except adding the user credentials to the new BI service. This is not the final release of Version 6 so...
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    Blue Iris Updates - Official Thread

    I have moved three systems over to the Version 6 pre-release and everything moved over with no issues! The version 6 prerelease is only available directly from the BI web site as far as I know, that is where I got my full install from! There are no new features that I use, but the version 6...
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    Camera Freezes

    Can you view the camera directly with your web browser, does it freeze that way also?
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    Dahua X-pans no PTZ.

    So you switch the camera view on one camera to use the other view, if so why no just create a second camera and you can see both at the same time!
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    Dahua X-pans no PTZ.

    So in theory you should be able to see both cameras separately by making a clone of the one camera and set the camera number differently for each one!
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    Dahua X-pans no PTZ.

    Take a look in the camera settings on the Video Tab, click on Configure, look at the setting for Cam#: it is my understanding that might work to select a different cameras number on the same device, worth a try anyway!
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    Version 6

    My guess is that you will need to do a full install, based upon what I have read! It uses a different install path, I have done the separate install of the new BI 6 Beta and it went very well, but it is still listed as 5.9.9.99 which is essentially still a beta, if you are nervous about the...
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