My PC is dead

If you know your serial number, then I would suggest that you try to use it on the new PC, I am not aware of any way to deactivate a dead installation! If it does not work then you will have to contact BI support, I presume that you have an active support contract, if not then hopefully you have a backup copy of the full installation package from some time during the period of time when your support was still active.

Just out of curiosity what failed on your PC, was it the HD or the motherboard?
 
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+1^^^.

By "dead", do you mean you hear no fan running and you press the power button and it won't come on? If so, first try unplugging the power cord and leave it out for at least 12 hours then re-connect and try again.

If the power supply fan is running, it may be installing a Windows 10 or 11 update....just leave it alone for another couple of hours and it may finish.
 
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Bruce_H said:
If you know your serial number, then I would suggest that you try to use it on the new PC, I am not aware of any way to deactivate a dead installation! If it does not work then you will have to contact BI support, I presume that you have an active support contract, if not then hopefully you have a backup copy of the full installation package from some time during the period of time when your support was still active.

Just out of curiosity what failed on your PC, was it the HD or the motherboard?
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The PC boots up , asks for Windows login info then quits with the message: your PC has failed, cannot be repaired. I have been trying for many days. I have the keys for the BT software and use it for many years. Yes the HD is on the motherboard. May be it's time to give up?
 
TonyR said:
+1^^^.

By "dead", do you mean you hear no fan running and you press the power button and it won't come on? If so, first try unplugging the power cord and leave it out for at least 12 hours then re-connect and try again.

If the power supply fan is running, it may be installing a Windows 10 or 11 update....just leave it alone for another couple of hours and it may finish.
Click to expand...
 
Chim Vang said:
The PC boots up , asks for Windows login info then quits with the message: your PC has failed, cannot be repaired. I have been trying for many days. I have the keys for the BT software and use it for many years. Yes the HD is on the motherboard. May be it's time to give up?
Click to expand...
I am guessing the computer is perhaps some sort of laptop, since you say that the HD is soldered to the motherboard and can not be removed (or did I misunderstand), if that is the case I would suggest that the replacement computer be a bit easier to service failed parts!
 
Chim Vang said:
The PC boots up , asks for Windows login info then quits with the message: your PC has failed, cannot be repaired. I have been trying for many days. I have the keys for the BT software and use it for many years. Yes the HD is on the motherboard. May be it's time to give up?
Click to expand...

Bruce_H said:
I am guessing the computer is perhaps some sort of laptop, since you say that the HD is soldered to the motherboard and can not be removed (or did I misunderstand), if that is the case I would suggest that the replacement computer be a bit easier to service failed parts!
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Yes, I think so, thank you.
 
Bad time to have a dead PC as everything costs twice as much, if you can even find parts.

Software issues aren't what I'd call dead though. The OS can be repaired/reinstalled. Use AI to guide you through the repair.
 
Chim Vang said:
your PC has failed, cannot be repaired.
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My first though is that this looks like a malware generated message. Could you boot up something other than windows to see if it runs? Or reinstall windows? Some linix distros can be booted from a memory stick without installation.
 
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