My PC is dead
- Thread starter Chim Vang
- Start date
Bruce_H
Getting comfortable
If you know your serial number, then I would suggest that you try to use it on the new PC, I am not aware of any way to deactivate a dead installation! If it does not work then you will have to contact BI support, I presume that you have an active support contract, if not then hopefully you have a backup copy of the full installation package from some time during the period of time when your support was still active.
Just out of curiosity what failed on your PC, was it the HD or the motherboard?
Just out of curiosity what failed on your PC, was it the HD or the motherboard?
+1^^^.
By "dead", do you mean you hear no fan running and you press the power button and it won't come on? If so, first try unplugging the power cord and leave it out for at least 12 hours then re-connect and try again.
If the power supply fan is running, it may be installing a Windows 10 or 11 update....just leave it alone for another couple of hours and it may finish.
By "dead", do you mean you hear no fan running and you press the power button and it won't come on? If so, first try unplugging the power cord and leave it out for at least 12 hours then re-connect and try again.
If the power supply fan is running, it may be installing a Windows 10 or 11 update....just leave it alone for another couple of hours and it may finish.
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The PC boots up , asks for Windows login info then quits with the message: your PC has failed, cannot be repaired. I have been trying for many days. I have the keys for the BT software and use it for many years. Yes the HD is on the motherboard. May be it's time to give up?
Bruce_H
Getting comfortable
I am guessing the computer is perhaps some sort of laptop, since you say that the HD is soldered to the motherboard and can not be removed (or did I misunderstand), if that is the case I would suggest that the replacement computer be a bit easier to service failed parts!