Mmmm..I done it now

Smilingreen

Smilingreen

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Sep 17, 2021
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Tennessee USA
Have any of you lost a port assignment when fiddling with a camera? I did tonight. I was setting up motion tracking through AI and I guess I don't know what I am doing. I had the first PTZ preset all setup up and the camera was fine after I did it via the web browser. Then, I was feeling cocky and thought I would try the motion detection on another PTZ preset on the same camera and that seems to be when all hell broke loose. The camera rebooted and then never came back up to the point where I could access it. I can't seem to access with web browser and can't access it through BI anymore. When trying to set it up through BI, it can see the static address when I do a search via IP, but the address on the ping response is missing the :554, :80 port association. Any ideas on how to get back into it and better yet, should I stay away from the cameras AI function? The camera in question is 192.168.0.90.

port.png
 
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^^^^^^
IF P2P was enabled …and you had the serial # or scanned it
 
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Vettester said:
So what exactly did you change?

You could try to connect to it using Smart PSS.

Downloads – SmartPSS

smartpss.dk smartpss.dk
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I was in the AI section of the camera. I was setting up of a tripwire for a second PTZ Preset view for auto_tracking. I had done the setup on the first preset and everything seemed to work fine. I don't exactly remember what I did or the camera did after I got the tripwire drawn. The newer Dahua cameras with the newer GUI really throws me off. The camera is a Dahua 6C3425XBPV.
 
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bigredfish said:
Can you unplug it to power cycle it?
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Yeah, I tried that. I briefly got access to the camera web page sign on, but alas, it doesn't seem to like my username/password. I am thinking of just hitting the factory reset button inside the cam and starting over. I did make a registry backup just before I ventured off to do this. I might be able to retrieve my BI settings for the cam, anyways.
 
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I just switched over to BI6 from BI5 when I got a newer computer a couple f weeks ago to run BI6. So, I am also diving into all of the settings in 6. Trial and error. My PTZ cams were not setup for tracking with BI5, as my cameras (4 of them) were really tasking the processor (60% to 70%) with minimal settings to the point where it was throttling the processor and then making the old PC crash and reboot. The new PC has all of my cameras enabled, lots of things turned on and I am running around 9% processor consumption (8 cams online, now). I can live with that.
 
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Yeah, I did a factory reset on it tonight. It is back to the factory 192.168.1.108. Buuuuttttt, nothing can seem to talk to it. I can't access the camera web page, SmartPSS can't even see it. I have a couple of network discovery apps to see that it has reset and has the factory IPV4 address. If I do a command line ping, it does respond back. So, it aint dead or bricked. I have no idea what the factory password is. Blue Iris can see the camera on the network but I have no factory password to link to it.

port 2.png
 
Forget everything else, just use a browser to access the camera web gui. Upon initial open it will ask you to set a password and it will initialize

Are you sure your computer is on the 192.168.1.x network?
 
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Well, I tried 3 different browsers, no luck. I check my firewall, even turned it off. No luck. My computer is on the same network. I have rebooted the camera several times by unplugging it from the POE++ switch. Nothing seems to work. I will probably slap myself when I stumble upon what the issue is. Funny that the very last thing you try always works....:banghead:




browser.pngedge.pngping.pngpc.png
 
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Have you tried turn off your POE switch for a minute and turn it back on again instead of rebooting your camera?

One of my camera was offline a while back and rebooting the camera didn't help, but somehow turn off my POE switch and turn back on fixed the problem.
 
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JDreaming said:
Have you tried turn off your POE switch for a minute and turn it back on again instead of rebooting your camera?

One of my camera was offline a while back and rebooting the camera didn't help, but somehow turn off my POE switch and turn back on fixed the problem.
Click to expand...
Well, I took it off my isolated POE++ switch a put it on a switch that was the same 3rd octet grouping (1) as my PC is. That is how I could ping it. My BI PC actually has 2 NICs in it. One for the cameras, which is isolated and one for my general non-isolated network. I have the isolated network cable unplugged right now from my BI PC. But hey, I have tried everything else with no success, so what will it hurt to reboot the none isolated switch?:smash: Funny, but Blue Iris can see the camera on the non-isolated network and it can also read the cameras MAC address. Ponder on that one for a minute........:wtf:
 
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Welp, good try, no cigar. Right now, I got a $800.00 Dahua PTZ that is just a heated bird pooping platform. I guess I will sleep on it and see if I can think of anything else to try tomorrow. :idk: Thanks for everyones suggestions.
 
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Flintstone61 said:
try resetting it again. then reboot all devices it uses on the network.
Click to expand...
Yep, I thought about trying several factory resets, just in case it didn't flush and reset everything as it should. When I am holding the button in and then apply power while holding the reset button in, the PTZ takes off after 5-7 seconds. I am wondering if I am not holding the button in long enough? I got big sausage fingers, so keeping the button pressed long enough when the PTZ motion starts may be an issue. I'll try it multiple times tomorrow when I can see and have a small non-conductive tool to try and keep the reset button pressed in longer. That access hole is on the very top of the camera housing ball and there isn't much room to access it. You have to move the ball housing all the way down so the lens is looking at the ground. I know it starts moving long before 15-30 seconds.
 
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I had trouble with a camera a while ago where I couldn't contact it following a power outage.

I can't remember what I did to fix it exactly, but if you search on here you may be able to find the thread.

From memory after multiple resets I connected the camera directly to a Laptop and was eventually after several tries and some fidling able to enable it on there, then connect it back onto the network and change the IP. As said, I can't remember the exact procedure or what I called the thread but it was probably in the help section from several years ago.

One thing I did learn from several instances is these cameras don't seem to like having the power suddenly withdrawn. I'm not in a position to fit a UPS but if you can protect your POE swith with one, I'd recommend it. It might not directly apply to these circumstances but based on my experiences with Dahua cameras, it will apply eventually.
 
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