Upgrade links go to Amazon Norton sales page?!

Tapedump

Tapedump

n3wb
Dec 14, 2017
3
0
Upon clicking on Upgrade/Renew and trying any of the links there, one is taken to Amazon listings for Norton software products. The URL is:

What the heck?

This is with v5.7.9.9
 
Have you tried rolling back to one of the NON BETA versions of this software to see if that fixes the link problem! I presume that you know that you are using a version that is very much a BETA and from what I have seen has many bugs, I myself don't like to be on the bleeding edge!
 
No, it's an old install from 2023. Check the version number I listed. It's not the 5.9.9.99 beta.

By the way, I love how you need to use caps for "beta." Really drives your point home.
 
I would assume you have some malware on your system that is redirecting web requests. Try sharing screenshots.
 
The same thing happens to me. From what I remember they changed payment processors at some point and I think it is what is causing the issue. I'm not sure if there is some work around to purchase a renewal if you are on an old version but if someone knows please share.

BI 5.4.7.8
Click Upgrade/renew in settings, click the "Extended support and maintenance ($29.95 annually)" link:

1764320912022.png
Redirects to:

1764320941517.png

I'm guessing we would need to purchase an upgrade from here for $50:

Blue Iris Extended Maintenance 1 Year buy online | Sendowl

Video Security and Webcam Software
www.sendowl.com www.sendowl.com
 
Last edited:
BlueIris_User said:
The same thing happens to me. From what I remember they changed payment processors at some point and I think it is what is causing the issue. I'm not sure if there is some work around to purchase a renewal if you are on an old version but if someone knows please share.

BI 5.4.7.8
Click Upgrade/renew in settings, click the "Extended support and maintenance ($29.95 annually)" link:

View attachment 233255
Redirects to:

View attachment 233256

I'm guessing we would need to purchase an upgrade from here for $50:

Blue Iris Extended Maintenance 1 Year buy online | Sendowl

Video Security and Webcam Software
www.sendowl.com www.sendowl.com
Click to expand...
Yes! That's the thing I see. You must have been really quick to shot that first URL that changes right away.

Thank you very much for your reply. It was the accurate info that I needed. I have upgraded manually as suggested.
 
I have the same issue trying the in app upgrade extended maintenance link on ver 5.8.0.14
I get redirectred to an Amazon invalid product page.
And, when I try the key retrieval on ipcamtalk I get the order cannot be found response. I sent an email to BI support.
My original purchase was in Nov 2022 and the merchant was listed as Safe Cloud, Inc.
 
The in-app maintenance purchase links go to stripe.com for me and they do not redirect to amazon or sendowl or shareit.

Also the prices seem to be lower than advertised in-app, so I wonder if the price is about to go up when BI 6 is officially released.
 
If you're worried it's malware install Malwarebytes then run that. You may find that your AV tries to block it's installation as some do now claiming conflicts. If you can't get it to install, download Malwarebytes Chameleon. I believe it's discontinued but it still works. This can be run and performs a reboot so it circumvents other software on the pc as it blocks processes that prevent Malwarebytes being installed / updated. Once run the pc should be safe in so far as from everything included in the signatures, and you can then uninstall it if you want to prevent said alleged conflicts.
 
At first I thought this was a pretty funny thread, with the notions of viruses selling antivirtus software.

Then it happened to me! I cannot abide this dishonor.

I dug into this and can confirm IT IS NOT A VIRUS, YOU ARE NOT LOSING YOUR MIND (at least as far as this goes).
Here is what happened here:
  1. BlueIris used to do payment processing through a third party called Digital River (also known as ShareIt, Mycommerce, others)
  2. Digital River went bankrupt and absolutely screwed BI/Ken
    1. A while ago there was discussion on how Digital River kept MONTHS worth of upgrades/purchases from Ken/BI, then went bankrupt and left him nothing
    2. This is probably why we have "BI 6", a major point release to get people renew.... They stole like 6 months of revenue from him, with zero recourse. He needs to force the issue, get some revenue, keep the lights on at his business.
    3. I get it, he is in a hard place here. I'm renewing, doing my part!!
  3. Old copies of BlueIris still link to Digital River's assets (ShareIt.Com)
  4. ShareIt.com was purchased by domain squatters
  5. Those squatters redirect links (called a HTTP302) to Amazon hoping you'll buy some crap and they'll get referral bonuses
 
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