Thermal Cam Factory Reset

J

jcraigcx

Young grasshopper
Mar 4, 2017
35
7
Hey guys. I bought a new IPC-TPC124X-AI Thermal Cam from the EmpireTech Amazon store and cannot set it up (not my first cam). The package wasn't sealed and it has signs of a used/returned product but I couldn't tell for sure. So I hooked it up to the network and can get to the setup screen, but someone else has already initialized it, set their own credentials, and therefore I cannot log in. The Dahua tool won't do a factory reset since I don't have credentials. There is no external button to reset it.

Do I have any alternatives short of returning it?
 
All, or at least most, of the newer cameras have a reset button under the hatch where the SD card goes. Have you looked there?
 
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