SV3C C13 / C6F0SgZ0N0P0L2 – CamHiPro Timeout, Looking for Firmware V32.1.20.11.19-20241217

[Kuba_JKB]

Hi everyone,

I’m trying to diagnose a strange issue with two SV3C C13 cameras and I’d really appreciate some help from people who know these CamHi/CamHiPro cameras better than I do.

I have two units of the same camera model:

SV3C C13

Both report the same device type:

C6F0SgZ0N0P0L2

Both also use the same main firmware branch:

V32.1.20.11.19

The difference is the build date:

• Working camera: V32.1.20.11.19-20241217
• Problem camera: V32.1.20.11.19-20240228

Webware on both cameras is:

V3.0.7.1

The newer-build camera works with CamHiPro, while the older-build camera does not complete the initial adding/authentication process.

The normal setup process with the working camera is:

1. Reset the camera.
2. Connect the phone to the Wi-Fi hotspot created by the camera (IPCAM-xxxxxx).
3. Open CamHiPro and add/scan the camera.
4. Enter the camera credentials.
5. The camera authenticates successfully.
6. CamHiPro then continues to things like timezone setup, forcing a stronger password and selecting the home Wi-Fi.
7. The camera is added successfully.

With the problem camera, the beginning looks completely normal:

• It creates its own IPCAM-xxxxxx Wi-Fi network.
• Phone and laptop can connect to it.
• I can access its web interface at 192.168.1.88.
• admin / admin works.
• Live video works perfectly through the browser.
• PTZ/basic functions work.
• The official SV3C Upgrade Tool detects the camera correctly.
• ONVIF is enabled.
• P2P/Platform is enabled.
• Cloud Setting is enabled.
• UID is present.
• The camera has been factory reset several times.
• I also corrected the date, time and timezone because the problem camera initially had an incorrect old date.

The UID of the problem camera is:

SSAT-013982-BCFDB

The issue happens specifically in CamHiPro.

CamHiPro can detect the camera, but when it reaches the adding/authentication stage, it just stays on:

“Adding…” / “Connecting…”

and eventually times out.

It never reaches the next setup steps that the working camera reaches.

There is also one strange behavioral difference: the working camera gives voice prompts during setup/reset, while the problem camera does not seem to give the same voice prompts. It powers on, moves normally and makes startup sounds, but the initialization behavior is different.

I also tested the networking manually through the web interface.

The working camera is correctly connected to the main home network and shows:

• IP: 192.168.0.195
• Gateway: 192.168.0.1
• Primary DNS: 192.168.0.1
• Secondary DNS: 8.8.8.8
• UPnP: Off
• DDNS: Off

The problem camera works perfectly while connected directly to its own hotspot, but I have had trouble getting it to transition cleanly to the main Wi-Fi network and then work properly through CamHiPro/P2P.

The web system log does not show anything particularly useful during the failed CamHiPro attempt. Local HTTP login and streaming work normally, but I do not see a clear P2P/authentication error in the log.

I also downloaded the official SV3C Upgrade Tool. It detects the problem camera correctly, including:

• IP
• MAC address
• firmware version

However, I cannot find a firmware file on the SV3C website that clearly matches this exact device type / firmware branch.

The public firmware files I found appear to belong to completely different branches/platforms such as V13, V19, V20, GK7102, Hi16EV, etc., so I have not flashed anything because I do not want to brick the camera.

The biggest clue for me is this:

Both cameras are:

• the same SV3C C13 model,
• the same C6F0SgZ0N0P0L2 device type,
• the same V32.1.20.11.19 main firmware branch,
• the same V3.0.7.1 webware,

but the working unit has build 20241217, while the problem unit has build 20240228.

So I’m wondering whether the older build has some known CamHiPro / P2P / authentication issue.

My main questions are:

Has anyone seen this exact device type or firmware branch before?

Does anyone have firmware V32.1.20.11.19-20241217, or a newer compatible version, for SV3C C13 / C6F0SgZ0N0P0L2?

Could the older 20240228 build have a known P2P or CamHiPro authentication problem?

Is there any safe way to extract the firmware from the working camera, or should I only flash a file supplied directly by SV3C?

Is there anything else I should compare between these two cameras before assuming this is a firmware/P2P issue?

I’m not very experienced with IP cameras, but I’ve tried to diagnose this as carefully as possible before flashing anything.

Thanks in advance for any help.