Renewal / Key

[FlippityFlippinFlip]

My subscription expired, I pulled up the activation window and clicked to purchase an extension of maintenance. I copied that URL over to my primary PC (that does not run BI) and paid.

I now have an email invoice saying that I paid but no license key. Blue Iris looks the same, says my subscription is expired. I'm assuming that opening the link on the wrong PC is where I went wrong. I emailed support with all the information early this morning but haven't gotten a reply. Is there something I can do on my end to correct this?

 

[wittaj]

Big issue with the credit card vendor, so depending on your BI version, you may have paid to the wrong credit card vendor if your BI version was old enough to still be the former vendor.

BI is basically a one person shop, so give them a few days to reply to your email.

Thread 'MyCommerce/Digital River meltdown'

Oct 15, 2024

Due to non-payment, perhaps their impending bankruptcy, we have had to expedite our separation from MyCommerce/Digital River. For new licenses and maintenance renewals, please use the new purchase links found on this website or the ones found in version 5.9.8 or newer.

The very painful fact is that if you purchased any Blue Iris product through MyCommerce/Digital River since July 1, 2024, we have not received any of this money. This has been an extremely stressful time here, considering that more than 1/4 of a year’s revenue is being withheld, and we must consider the possibility of...

• Blue Iris Update Bot
• Replies: 72
• Forum: What's New

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[FlippityFlippinFlip]

My invoice is from "Perspective Software Billing". I clicked on "cancel" but that isn't an option. What a pain.. I had been putting off doing the upgrade but my notifications got jacked up with the google upgrades a while back. I need them working ASAP, several people in the neighborhood have had items stolen or they've had to run people off in the middle of the night when they caught them in the act of stealing. Someone drove slowly through my yard earlier (it's a private drive) and now i'm paranoid they're going to come back at night to haul all my stuff off. :\

[edit] BI support responded and has taken care of the issue, i'm up and going.

 

[jmpage2]

Just want to comment/revive this thread. I have run into the same issue with Perspective Software renewal. Maintenance on BI expired, I purchased a maintenance renewal, then opened the activation link which appears to point to socket 9999 but my BI instance runs on a different socket.... when I changed the socket number to the correct one it just had me log into my BI instance and it never appeared to activate, my subscription still shows expired.

I emailed BI but this is really irrititating. It shouldn't be this complicated to renew software that we are paying for every year.

 

[Bruce_H]

Just want to comment/revive this thread. I have run into the same issue with Perspective Software renewal. Maintenance on BI expired, I purchased a maintenance renewal, then opened the activation link which appears to point to socket 9999 but my BI instance runs on a different socket.... when I changed the socket number to the correct one it just had me log into my BI instance and it never appeared to activate, my subscription still shows expired.

I emailed BI but this is really irrititating. It shouldn't be this complicated to renew software that we are paying for every year.

If you are renewing an older version, the renewal may not work as expected due to the payment vendor being changed, I renewed three different systems using the software link and all worked correctly! Don't expect a response on the weekend as they are not staffed on the weekend to the best of my knowledge. Also did you send the email using the link in the software, if you do not include the details that get copied to your clipboard, the email may not reach the support mail box. If you are still having problem then @wittaj may be able to give them a nudge!