Remote Access Test

[Normex]

Greetings,

On this wizard page, it the only one that has a red X because of timeout or something.
I have tried at least a dozen ways and restarted fresh and I get HTTP: 12029 cannot connect so I think
it may be this error I get with the wizard. (see attached)
Can anyone help me please.

Much obliged

Norm

 

[Philip Gonzales]

Greetings,

On this wizard page, it the only one that has a red X because of timeout or something.
I have tried at least a dozen ways and restarted fresh and I get HTTP: 12029 cannot connect so I think
it may be this error I get with the wizard. (see attached)
Can anyone help me please.

Much obliged

Norm

Have you forwarded port 8585 of your blue iris port on your router? You can also use UPnP but I prefer port forwarding. VPN is also preferred but for Blue Iris I just forward the port. If you have the router model I can help you search for instructions if you are unfamiliar.

 

[Normex]

ok just a sec and thank you for responding

 

[Normex]

ok it is a TP Link TD W8961ND

 

[Normex]

it is a router + modem

 

[Philip Gonzales]

Here is a good guide that explains how to enable port forwarding for that device. https://portforward.com/tp-link/td-w8951nd/. For application instead of xbox type in BlueIris and use the ip address of your blue iris server. Also for port use port 8585.

 

[Normex]

Could you assist me please as I have tried many many times with different ways.

 

[Philip Gonzales]

For Protocol you only need to select "TCP" and not "all" since Blue Iris does not use UDP. Can you access the router page? If so I can log in via teamviewer and assist if you like.

 

[Normex]

yes I can

 

[Normex]

Opened the router

 

[Philip Gonzales]

Ok, I'll send you a private message now.