PTZ3E10X-T180 Freezed when ptz is moving

[Alfredo Monarrez]

PTZ3E10X-T180

Anyone have this issue on this Multi sensor ptz, I notice i get some video skipping when the ptz gets triggered and moves to the person, i loose video for like 3 or 4 seconds.

 

[wittaj]

This usually happens when someone is underpowering the PTZ like using POE when POE+ is needed, so confirm you have enough power.

 

[Alfredo Monarrez]

i thought that also, so I put a 30 watt poe injector on it and its still doing this.

Camera specs call for Poe+

 

[Mark_M]

Is "Picture freeze" turned on in Camera > Conditions?
This purposely freezes the PTZ's image until it stops moving.