ptz camera goes to specific position when I turn on tracking

wddossett · 2024-02-24T18:18:22+00:00

I have an ANPVIZ PTZ camera... I wish I didn't, but I have it for now and can't afford anything else for now. They don't answer support requests period. It works as a camera and I had turned on auto tracking and was using it with BI and it was working great. Then this morning, I plugged it into a new switch that is going on my building site - since I did that, everytime I turn on autotracking it goes to a specific position that unfortunately, is pointing back at the wall - if I adjust it using ptz controls to the direction I want it to look, it goes back to this position. I can't see any home position in the cameras gui settings. I have shut down BI and it continues to do this, so it is the camera that is doing this, not BI. I am not sure about ANPVIZ, is it actually hikvision? I don't see ANPVIZ listed as a mfgr under camera types in BI... so I guess it isn't very popular. They have a web site, but no answer to support emails I have sent. I bought it in a hurry off of Amazon. Learned my lesson and will be using something better once the house is built and I put up cameras, fairly impressed with the reolink duo 16mp 180 deg camera for the sames sort of price.