ONVIF camera list empty when installing new camera

[ptzguy]

I've been using BI for about 5 years. I have 20+ POE cameras of various types and everything has been very stable for several years. I add or upgrade about 2 new cameras a year.

Recently I bought a new 4K noname turret camera from Amazon. I have another identical camera and its been running for months with no problems.

I always find the new IP by using the Find/Inspect feature with ONVIF discovery. Now, I just get a blank list. Refresh does not help. I can see a list of IP addresses if I use the LAN IP: port scan option, but there are so many devices on the network that it's hard to know which one is the new camera. All of my cameras are set to Static IP.

I recently replaced my Windows 10 server with a new faster server running Windows 11 Pro. I suspect that the problem has something to do with that change. Everything else seems to be working fine. I can see all of the previous cameras, switch between views, use UI3 from multiple laptops, etc.

Usually, I can figure these things out, but this one has me stumped. Any help is appreciated.

I probably can work around the problem by using separate IP scanner software, but I'd like to understand why I can't find the IP using BI.

 

[wittaj]

Best practice has always been to type in the IP address of the camera and the username and password and then hit find/inspect to find the proper protocol for the camera.

And since you made the IP static, you know the IP address.

In some instances the find/inspect would populate a list for some people or would show some of the cameras but not all, just like the zoom/focus features in BI works for some varifocals and not all. I suspect the feature stopped/will stop working as BI tries to tie the camera to the MAC address feature that has burned some people.

 

[ptzguy]

Best practice has always been to type in the IP address of the camera and the username and password and then hit find/inspect to find the proper protocol for the camera.

And since you made the IP static, you know the IP address.

In some instances the find/inspect would populate a list for some people or would show some of the cameras but not all, just like the zoom/focus features in BI works for some varifocals and not all. I suspect the feature stopped/will stop working as BI tries to tie the camera to the MAC address feature that has burned some people.

 

[ptzguy]

All of the cameras I've bought for the last few years have been ONVIF compatible. I just leave them as ONVIF in BI. I have some older cams that are pre-ONVIF. I use cam-specific protocols for them.

I meant that I always set my cameras to static once they're defined in BI.