One camera goes missing then comes back

[SpacecoastBill]

I have several of the IPC-T54IR-AS 2.8mm S3 Cameras from EmpireAndy I bought in 2022. Everything was setup and running great, BI (ver 5) did work with all cameras.

Yesterday, one camera seems to come online then drop back off.

I just checked and BI says signal loss, but going directly to the camera IP address, there is no problem with the camera.

Anyone have any idea where its going wrong?

 

[wittaj]

Could be a power supply going bad or corrosion you can't see impacting the connection point.

 

[SpacecoastBill]

Could be a power supply going bad or corrosion you can't see impacting the connection point.

Its POE, I could just swap with another port and see.... but I just happened to see this before it came back.....

I just saw that the status in BI says Check FPS and key rates.

 

[wittaj]

I have seen it say check FPS and key rates when a power supply was failing. Apparently BI is sensitive enough to detect those changes even though you can still see the image.

BUT you could also be getting that at power up of a camera if IVS rules are being used to trigger. You will see an alert warning in the log if that is the case with a number increasing every second until it finally stops.

 

[Broachoski]

Florida humidity could have compromised a connection in the Ethernet cable or connectors. I have had a few issues over the years.

 

[SpacecoastBill]

Florida humidity could have compromised a connection in the Ethernet cable or connectors. I have had a few issues over the years.

I did use the weatherproof cover on the external connector, the other end is inside the house.

I'm thinking it may be a BI issue

 

[Broachoski]

Maybe try adding again as a new camera in BI and do the normal find/inspect routine. I had one PTZ that went crazy when its configuration files somehow became corrupt. I thought the camera was a goner but reinstalling it took care of the problem.

 

[wittaj]

I did use the weatherproof cover on the external connector, the other end is inside the house.

I'm thinking it may be a BI issue

Those covers are not weatherproof.

Did you use dielectric grease? If not then it is likely corrosion as suggested.

If you think it is a BI issue then delete the camera and re-add, but I doubt it is a BI issue. That isn't how a BI issue typically presents itself.

It is likely either corrosion or a failing POE port on the switch.