Thank you for contacting Solarwinds Customer Service.
To troubleshoot your license issue, I need the following information so that we can solve your license issue. With the complexity of DameWare, please give us as much information as possible. If a question does not relate, please type in N/A.
What version are you attempting to register:
Where was the download pulled from, Customer portal or other location:
Is this a new install or clone/reimage:
Was the registration via License Manager, what version did you use:
What error message did you receive (please send screen shot):
Are you connected to the internet:
When we receive your feedback, we will respond back with steps to correct your issue based on the above information.