iPhone - BI app - alert videos not playable?

[VorlonFrog]

Don't know if it's any of the latest BI 5.9.x updates, or camera settings, or what. But alert videos are being captured in BI, averaging about 15 seconds each. The BI app on the iPhone shows them, shows CodeProject.AI has identified a person or vehicle, but when the alert image is tapped, it just brings up a black screen with a slashed line through the pause/play symbol.

Blue Iris v5.9.9.71 x64 (8/15/2025) running as a service on Windows 11 Pro
BI iPhone app v2.04.06 on iOS 18.6.2

Any questions or suggestions are more than welcome. It's really aggravating.

 

[VorlonFrog]

Interesting, most of the clips play just fine in BI on the server.
But one of them threw this error:



I would guess this is happening a lot and the BI phone app just cannot queue the video?

 

[Flintstone61]

using BVR format?

 

[Vettester]

I'm running BI v5.9.9.73 with the app v2.0.4.06 on iOS 26.0 and am not seeing any issues.

 

[VorlonFrog]

using BVR format?
View attachment 227591

Definitely. Only format I’ve ever used. But I will double-check this morning.

Yup - all cameras recording Direct-to-Disk in BVR format.

 

[VorlonFrog]

Still happening - took a chance, and told it to regenerate the database. Let's see if that helps any.