IEGEEK mis-selling the ie92 system

nomis

n3wb
Aug 14, 2025
4
2
uk
Just a heads up to anyone considering the iegeek ie92.

Their eb page sales brochure found here :

ieGeek IE92 - 5MP POE Cameras with NVR for Home Surveillance System

and specifically under the tab "Design" clearly states that

a: ONVIF is a function
b: Remote access is available via Windows PC

Intelligent EventsHuman and vehicle detection, support sound and light alarms
AI Intelligent DetectionPerson/vehicle/pet/package(NO FEE)
Remote AccessAPP (iiOS/Android Phone), PC (Windows/Mac/Monitor )
Network Interface1, RJ45 10/100M Ethernet port
Number of ChannelsExpandable 8 Channels
Secure Local StorageEquipped with a 2TB hard drive(Maximum to 10TB HDD)
Network ProtocolIPv4、DHCP、NTP、ONVIF、RTSP

Neither is true according to their support department, attached snippet from their email to me

"
Hi Simon,
Thank you for your purchase and for contacting us. We apologize for the issues you're experiencing.
Unfortunately, the NVR does not support access via a computer browser, and no computer app is currently available. Additionally, it is not compatible with RTSP and ONVIF functions.
You will need to use a monitor to connect the NVR to the monitor."

iegeek now refuse to answer my emails.

I have spoken to the supplier who in this case is a charity shop in the uk. Sadly they have aquired an amount of these via a 3rd party and are selling on ebay.

It is so sad that the charity have had to step up and offer a partial refund of 20% as an attempt to calm the situation, I am so far resisting the kind offer, since I feel it should not be the responsibility of the charity shop to step up to the mark.
On the other hand I have paid for someone to climb the ladder and install these cameras with the NVR with the expectation that I would be able to interface the product with Home Assistant, something I am not able to do without the ONVIF function. Neither am I able to exploit the AI alarms to send a flag to HA to enable the external lights.

Regards all

Simon
 
  • Like
Reactions: TonyR
FOLLOWUP:
There was no response from iegeek.

interestingly, when I posted a negative review on their web page. The page refreshed and my commentary was live.

After a minute or so, the review from me was removed, leaving just the one good review left.

Then after another minute the reviews page was removed entirely.

Buyers caviate, beware of company whose products reviewed on youtube, are only from the company itself.
Beware of a company who has no contact phone number and has no "real" presense in your company, just a web page that gives you that appearance.

I will now post more relevant info under a new heading.