I crashed my blue iris, need suggestions

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Sailboater410

IPCT+ Member
May 18, 2017
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Tonight I looked at the BI5 system status and noted that the Intel GPU (i3-3470 has QuickShare) was not being utilized at all, on any of my 10 cameras. So after reading the BI help about video settings I selected one camera, went to its video settings, at the bottom right corner selected Intel and GPU "2". The camera video came back with a highly pixelated screen, then crashed and closed completely. The last BI5 update was about a month ago, can't tell which version at the moment. I tried re-opening BI several times but it only comes up briefly then closes again. I cannot get to the specific camera to change it back. I guess the trial was a mistake.

I have Windows 10, BI 5, have not rebooted the PC yet, thought I'd inquire with y'all first. Last resort would be to reinstall BI5 I suppose but I'll likely have to re-do all of my camera settings.

Any suggestions?

Thank you,
Ron
 
Thanks Wittaj, yes I use substreams. My issue resolved in a different way: My last ditch effort last night was to restart (and update) Win 10. I have BI set up to automatically come on line after an outage or shut down occurs. When I got up this morning BI wqas up and running as usual except for the one camera I had changed. I changed the settings back on that camera and all is well once again.
 
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un plug the camera from BI system. reboot, then in BI Global settings turn off " hardware accelerated decode" and in the camera settings itself got to Video/ and switch Hardware decode "INTEL" to "NO".

the i3- 3rd gen intel does not do a good job with certain default drivers on the intel hardware decode setting.
Gpu 2 selection is probably hardware that does not exist in your system.
and even with a diff driver is still untrustworthy in my opinion.
if your only running a handful of cameras you should not need hardware accelerated decode.
I run it selectively in my system as a tinkerer.
most cams are set to "no", a couple cams are set to "intel" and a few cams are set to "NVDEC" because i have an nvidia 1070 Ti graphics card running.

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most
 
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What are the specs on the computer?
what type of drives are running? SSD for C:\ and a 3.5" desktop hard drive or Surveillance drive for camera captures.
probably 8GB ram or better
if your box supports a Nvidia type full sized Graphics card you could conceivably run Nvidia NVDEC hardware decode.
But version 6 of Blue Iris
has a nice AI feature which is better than Ver5.
 
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