Hik-Connect P2P unstable / Offline on DS-7216HUHI-F2/N – firmware V3.4.80 (sometimes works)

[simo.fil]

Hello everyone,
I’m looking for advice from anyone with real experience on Hikvision legacy NVRs and Hik-Connect.
I have an Hikvision NVR DS-7216HUHI-F2/N currently running firmware V3.4.80 build 170116.

Issue:
Hik-Connect / Hik Cloud P2P is unstable.
The platform access status is usually Offline, but occasionally it goes Online for a short time, then drops again without any configuration changes.


Current settings:

• Platform Access: Enabled
• Access Mode: Hik-Connect P2P
• Server Address: dev.eu.hik-connect.com
• Region: EU
• NVR is fully reachable on LAN
• Internet connection is stable
• Gateway, DNS, date/time all correct
• No packet loss or routing issues on the network

From a network point of view everything is clean.
This really looks like a firmware compatibility / TLS / cloud backend issue, not a local connectivity problem.

I already contacted Hikvision support by email more than 10 days ago but received no response so far.


Questions:

1. Has anyone experienced the same “sometimes Online, mostly Offline” behavior on this model?
2. Is there a newer firmware officially compatible with DS-7216HUHI-F2/N that restores stable Hik-Connect connectivity?
3. If this firmware is considered legacy, is Hik-Connect effectively unsupported on it?

Any shared experience or guidance would be greatly appreciated.

Thanks in advance.
BR
Simone

 

[trempa92]

The working firmware i used to put on all TurboHD 3.0 as a fix

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/03%20%20DVR/00%20%20Product%20Firmware/%5BTurbo%203.0%5D/V3.4.89_Build_181108/71%2672%2673%2681HQHI-FN%20series%E3%80%8172%2676HUHI-FN%20series