The real benefit of buying with IC Realtime would be their insane 10 year warranty. Even after those 10 years are up, if your machine is still running you can always call tech support for life to help with setup or access questions.
If you are someone who likes to open and modify your camera then by all means buy cheap, but remember 10 years is a LONG time to be sure your product will remain working. IC Realtime also customizes the firmware so support for special features or options increases.
Additionally if you are integrating they have a team of people that can help make custom firmware to fit your needs and techs that respond pretty damn fast.
I know all that extra service comes at a cost but 8 years down the line when it stops working, where do you want to stand?
Lol, have you seen their terms. Particularly numbers 7, 9 and 10? I would not buy from them simply based on this deceptive advertising.
IC Realtime Security Solutions
Ten (10) Year Warranty Conditions & Exceptions:
1. Dated proof of purchase with covered unit serial numbers is required for warranty service. Please include a copy of your receipt or invoice with your return.
2. All goods requiring warranty repair require acquiring a valid TICKET NUMBER (TKT). TKT numbers can only be issued by IC Realtime technical representatives via email (
[email protected]) or by calling the support line at (954) 772-5327.
3 .Service returns must have the issued RMA number displayed on the return shipment carton or label. Returns received without an RMA number visible will be refused and returned to the sender unopened.
4. IC Realtime assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. IC Realtimes’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid to IC Realtime for such Products or the published (Dealer price at the time of sale ), whichever is less.
5. In no event will IC Realtime be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of IC Realtime or otherwise.
6. For warranty repaired or replaced products, IC Realtime will warrant all replacement parts and repairs for the remainder of the original warranty, or 90 days from the date of IC Realtime repair/replacement return shipment, whichever is longer.
7. Service and warranty repairs are prorated from the end user date of purchase. For Four (4) years (48 months) after purchase IC Realtime covers 100% of replacement or repair costs. After 4 years (48 months), replacement or repair value will prorate for normal wear & by .83 % per month from date of purchase through the end of warranty period. Replacement, upgrade or repair charges are calculated at standard dealer or MSRP pricing whichever is applicable . Warranty is non-transferrable.
8. Repairs made necessary by reason of misuse, alteration, or accident, or cosmetic damage such as finish fading or scratches & scuffs are not covered under this warranty.
9. Exceptions, IR Rings (the illumination ring circuit board, LEDs and Components mounted on the board) Hard Drives. Both these components are covered for three (3) years.
10. After 36 months there is no warranty of any kind on these components. Any product sold by IC Realtime but not manufactured by IC Realtime is warranted only by the original manufactures warranty, no other warranty of any kind is offered or implied.
11. Customers seeking warranty for products not manufactured by IC Realtime need to deal directly with the original equipment manufacturer.
