Help with Beta PTZ auto tracking feature - stumped

Pentagano

Getting comfortable
Dec 11, 2020
665
300
Uruguay
Hi all,

i have an Ezviz H8c with ptz auto tracking feature. I'd like to control it from BI due to my firewall blocking the cloud.
I can use the ptz controls from BI and that works.

I have set a couple of presets, also camera is onvi configured in video.

But still can't for the life of me get the auto tracking to operate with motion detection ON. Or if I click on any preset positions from the console the camera does not move. Read the manual but still stumped.
Camera limitation? Even though the ptz control work though

Many thanks