Face recognition help

[105437]

Shouldn't this event save a face image? Every time I go to the AI tab and select faces, it never shows any images. Thanks

9 1/18/2026 3:29:39.023 PM Mailbox_AI AI: [Objects] person:90% 5534ms
9 1/18/2026 3:29:39.023 PM Mailbox_AI AI: [Faces] Unknown:87% 5534ms
9 1/18/2026 3:29:39.023 PM Mailbox_AI Trigger: Alert confirmed [person:90%,Unknown:87%]

 

[killerdan56]

did you manually add a high quality face to the faces section. And when a face is detected it should be saving the pictures of the detected faces to the folder of choice in the settings.

 

[105437]

did you manually add a high quality face to the faces section. And when a face is detected it should be saving the pictures of the detected faces to the folder of choice in the settings.

I haven't manually saved any faces. Is that required before it works? Thanks for the help!

 

[killerdan56]

take a picture of someones face with your smartphone than add to the blue iris faces sections in the AI settings page. Should help with getting started but dont think its actually required. Make sure you have your settings to save unknown faces to a folder on under each camera u wanna do facial recogntion.