DSS Agile 8 (Android): Receiving Video Alerts but Missing Snapshots

[Ollie]

Hi everyone,

I’m having an issue with DSS Agile 8 on Android. I am receiving video notifications/alerts, but snapshot alerts are not appearing in the app.

My Setup:

• DSS Server: V8.002
• Mobile Client: DSS Agile 8 (Android)
• Connection: Local Wi-Fi (Server and Phone are on the same subnet).
• Port: Connecting via Port 443.

The Problem:

Even though the phone and server are on the same local network, only video alerts come through.
The video streams themselves work fine, but the snapshots are missing.

I've checked the basic notification settings, but is there a specific requirement in DSS V8 for snapshot storage or a secondary port I should be looking at to get the images to show up?

 

[MC1987]

Answer is in the manual

 

[Ollie]

Answer is in the manual

Thanks for the responses. I couldn't find a definitive answer in the manual regarding the specific transition from the Free version to the Licensed version.

After some troubleshooting, I suspect I’m dealing with an SSL certification issue blocking my remote playback, but I’m also trying to clarify the storage logic.

I wonder: When activating a single-channel license (DSS8EXV) to move from the "Free" to "Licensed" version, does the software still enforce a strict 2TB limit for the entire server, or does it allow 2TB per initialized partition?

I have a 4TB drive partitioned into two 2TB volumes that both initialize successfully in the client.
I want to be sure that adding a single license will actually allow me to utilize the full 4TB for my existing 64 free channels, or if the 2TB "Licensed Version" limit is a global hard cap for the Express tier.