DMSS playback issue with devices on account 11/25

oh6hfx

Getting the hang of it
Jun 26, 2016
177
53
Lohtaja, Finland
Just got a call from a customer that he can't playback her NVR from DMSS. She has device on account, it says just that "Error in playback - tap again to continue". Live view via DMSS and local playback physically next to NVR works ok.

I checked the issue myself and I could reproduce it. Also couple of other NVR's that I have on account in my DMSS do the same. It acts just the same as if there were no recordings at all. Devices that are not on account work well.

Anybody else noticed the same?