DMSS iOS No event thumbnails in playback/event list (Dahua NVR5216-XI HDW3849H-AS-PV-PRO)

Topas

n3wb
Apr 19, 2026
1
0
Germany
Hi,

I’m using a Dahua setup with a DHI-NVR5216-XI and several HDW3849H-AS-PV-PRO cameras.

In the DMSS iOS app, I don’t get any preview thumbnails for events in the playback / event list. The gallery view just shows generic entries without showing the actual trigger image (person/vehicle etc.).

What I would like:
A gallery/event list where I can already see the snapshot/thumbnail of the triggering event (similar to what the NVR web interface shows with AI snapshots).

What I have already checked:

  • Recording is working (continuous + event)
  • AI events (SMD / human detection) are detected correctly
  • Push notifications work
  • Snapshots seem to exist on the NVR (visible via web interface / AI search)
Questions:

  1. Is it possible in DMSS (iOS) to enable event thumbnails in the event list or gallery view?
  2. Does this depend on specific settings (e.g. snapshot linkage, video vs live push, substream, etc.)?
  3. Or is this simply a limitation of the DMSS app?
Any tips or working configurations would be appreciated.

Thanks!