PTZ5A4M 25X PTZ Delay when commanding.

FlipNJ

FlipNJ

Pulling my weight
May 3, 2016
387
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I have this PTZ5 and 2 other PTZs. The other 2 are 49225s. Pressing any direction to move the PTZ5 takes a couple seconds but the older 49225s move almost instantly. What is weird is the 49225s are connected thru a couple different POE switches but the PTZ5 has a more direct connection and its slow to respond. I tried pinging it and the average time is 2ms. Can't really think of a reason why the ping is lightning quick but the camera takes so long. It doesn't matter if I move it thru the camera's gui or Blue Iris, same thing, draggy. Any tips?
 
I have a PTZ5A4M-25x and 49225, but I use a NVR with POE. Yes, the PTZ5 is much slower to respond. I don’t have an answer as to why it lags, but I assume it is normal behavior.
 
tmxv4128 said:
I have a PTZ5A4M-25x and 49225, but I use a NVR with POE. Yes, the PTZ5 is much slower to respond. I don’t have an answer as to why it lags, but I assume it is normal behavior.
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Thanks, your reply does help. I was hoping it wasn't the camera, but its great so far otherwise. Kind of strange since it is a much newer model than the 49225. Not what I expected.
 
FWIW I get better response from SmartPSS lite than I do the actual camera gui - no idea why?
 
bigredfish said:
FWIW I get better response from SmartPSS lite than I do the actual camera gui - no idea why?
Click to expand...
Interesting... I put a stopwatch on it to see the response time of the PTZ5A4M-25x. Using the camera GUI, it took 1.26 seconds to respond, but in SmartPSSLite it took only 0.74 seconds, so you are correct. :rolleyes:
 
Hallo,
Heeft het neit te maken dat de spanning verschilend is SD4..... 12V 3 ampère en de SD5..... 24V 2,5 ampère
ik zelf heb een SD6 .... 24 VDC, 2.5 A PoE+ 802.3at geen probleem

Groet Hans
 
tmxv4128 said:
Interesting... I put a stopwatch on it to see the response time of the PTZ5A4M-25x. Using the camera GUI, it took 1.26 seconds to respond, but in SmartPSSLite it took only 0.74 seconds, so you are correct. :rolleyes:
Click to expand...

Weird huh?

It’s got to just be a lag from the web browser overhead (http) vs the more direct connection via SmartPSS, but I’m not smart enough to fully understand it
 
First time I've been disappointed in an Empire Tech camera. Smart PSS, for me is about 2.2 seconds. Blue Iris almost 4 seconds. Camera GUI about 2.8. Its like a game. Hold the mouse button for how long you think and WHIP, the thing flies way off of your target. Worst response ever of all cameras I've owned. It's a shame since I love the other aspects of this camera. Extremely annoying! Wish it worked like the 49225s I have, and they're old but work way better.
 
Hans*2 said:
Hallo,
Heeft het neit te maken dat de spanning verschilend is SD4..... 12V 3 ampère en de SD5..... 24V 2,5 ampère
ik zelf heb een SD6 .... 24 VDC, 2.5 A PoE+ 802.3at geen probleem

Groet Hans
Click to expand...

Hans*2 said:
Hallo,
Heeft het neit te maken dat de spanning verschilend is SD4..... 12V 3 ampère en de SD5..... 24V 2,5 ampère
ik zelf heb een SD6 .... 24 VDC, 2.5 A PoE+ 802.3at geen probleem

Groet Hans
Click to expand...
You may be on to something. My switch is a POE+ which provides up to 30 Watts per device. This camera does show 24 volts at 2.5 amps. This makes the max power draw 60 watts. The cameras specs show POE+ as recommended but that must be wrong. Maybe it requires POE++.
I'm going to grab a POE++ and see what happens.
 
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FlipNJ said:
Pressing any direction to move the PTZ5 takes a couple seconds but the older 49225s move almost instantly.
Click to expand...

I'm a Hikvision user, not Dahua, and this is just a longshot guess...

Is there any chance that the PTZ5 responds to pan/tilt requests at the same speed as the 49225s, and the delay you are seeing with the PTZ5 is related to video lag?

If you view the 2 cameras together, do the timestamps on the 2 different cameras run in sync? Does the PTZ5 video maybe lag a bit behind the 49225?
 
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johnfitz said:
I'm a Hikvision user, not Dahua, and this is just a longshot guess...

Is there any chance that the PTZ5 responds to pan/tilt requests at the same speed as the 49225s, and the delay you are seeing with the PTZ5 is related to video lag?

If you view the 2 cameras together, do the timestamps on the 2 different cameras run in sync? Does the PTZ5 video maybe lag a bit behind the 49225?
Click to expand...
So first, I went ahead and bought a POE++ to see if Hans*2 was correct stating that it needs more POE power to run. NOPE! still laggy.

In reply to you, I tried moving each PTZ thru the DMSS app. Even across the mobile network, the 49225 reacted within approx .75 seconds. (one one thousand ... principle lol) The PTZ5 took almost 3 seconds. Slow as molasses.
Kind of sucks but luckily, I don't generally command PTZ movement. Still urks me though being it costs double what the 49225 was. To be fair, the image quality is better.
 
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Is this PTZ command delay common amongst other users of this camera or is it specific to just you?

I’m curious because I have a new one sitting in a box waiting to be deployed.
 
I have noticed a small lag on my newer PTZs with the blue/white GUI that is not present on the older GUI cams.. I think the processor is underpowered and the additional requirements of the firmware stall it a bit.

Fortunately, I rarely move it that was as it is auto tracking and is fine in that mode.
 
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Chase said:
Is this PTZ command delay common amongst other users of this camera or is it specific to just you?

I’m curious because I have a new one sitting in a box waiting to be deployed.
Click to expand...
Other ppl here, in this post are concurring.
 
wittaj said:
I have noticed a small lag on my newer PTZs with the blue/white GUI that is not present on the older GUI cams.. I think the processor is underpowered and the additional requirements of the firmware stall it a bit.

Fortunately, I rarely move it that was as it is auto tracking and is fine in that mode.
Click to expand...
Same, I will just have to take my mind off of it and use more due diligence next cam purchase. Just didn't expect to buy a PTZ that is about 6 years newer and get worse performance, movement wise. The IQ is good.
 
Used as intended, allowing it to auto track it does ok.
Manually operating a PTZ has always been a bit tricky. Even my $2000 6 series can be a bit of a chore doing that.

I think most of it is the connection, not the camera. I happen to have a really shitty connection tonight for some reason when connecting to my old hood

Examples from just a few minutes ago.

I tend to use the PTZ function on SmartPSS, click the direction control and then draw a box where you want it to zoom, much easier than trying to use the arrows...
I think the NVR UI does the same?


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