Recent content by ingeborgdot

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    Wrong scaling in Blue Iris 6 UI (Windows Server 2022)

    This is what support said to me. We've seen this occur when users do not do a full install.
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    What is the best way to install BI 6?

    That is the procedure that is giving me problems. On the servers I uninstalled BI 5 first, it has messed up the fonts on remote access. If I left BI 5 installed and uninstalled after BI 6 was installed, I haven't had any issues.
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    What is the best way to install BI 6?

    Yes, I forgot to mention that, but it was a pretty easy fix to enable it again.
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    What is the best way to install BI 6?

    This is exactly what I got from support. 1. Export settings from Settings > About and write down your license key 2. Uninstall the installed version 3. Download and run https://blueirissoftware.com/BlueIris.exe install to c:\program files\blue iris 4. Launch the console That method doesn't...
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    Wrong scaling in Blue Iris 6 UI (Windows Server 2022)

    I did send my issue, but they said that it is because they said I didn't do a full install, but I did. The problem with their directions is the directions they gave are the ones that caused the issue. By not uninstalling my BI 5 first, is where it works properly. At least for now.
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    What is the best way to install BI 6?

    Yes, remote over Tailscale. I went to the link. No fix yet though. I just did an install and an uninstall with another server. From the remote PC I'm using now, everything appears to be fine. So, maybe my method of installation works better the way I did this install. But a previous install on...
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    Wrong scaling in Blue Iris 6 UI (Windows Server 2022)

    I have the same issue. I never had it before with V4 or V5. But it is happening with V6. But I am only having problems on certain machines. I have 6 different servers. Maybe this is a coincidence but the servers that I followed the advice of someone to uninstall BI 5 before installing BI 6...
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    What is the best way to install BI 6?

    I have 6 different servers that I will be doing. 2 have had issues and I don't know why. The issue is when I go into camera settings. The font has changed on those 2, and the font is too big for the box that the camera settings opens up to. Sometimes, it is okay, but other times it is not. I...
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    Version 6

    Well, it just fixed itself. The font is now the right size and readable. Weird.
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    Version 6

    Windows 11 in the actual OS.
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    Version 6

    I installed the BI 6 on 2 different servers now. One is fine, the other has and issue with camera settings and font. I don't know what happened and have never had an issue like this. I'll attach a screen shot so you can see what I"m talking about. The font is way to big and is totally different...
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    No more alerts??????!!!!

    My alerts work now, because I add the 00000 in the second space, but if I go in and do the find/inspect it takes the 00000 away in the second spot and the alerts no longer work. Weird. Well, at least I have a work around.
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    Auto Pay and switching to a new card

    I did get an email and it is now taken care of. Thanks.
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    No more alerts??????!!!!

    Well, that is what I have is a new PC with a fresh install of W11.
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    Auto Pay and switching to a new card

    I am switching to a new CC for my auto renewal for BI. Is the only way to change my CC to my new one to contact BI? Am I missing an address I can go to and fix this issue? Thanks.
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