Remote access problem

B

Bob Velke

n3wb
Feb 16, 2018
12
0
I have no trouble accessing my cameras using the BI iPhone app as long as I'm on wifi. But when I'm not on wifi, it says that it can't find the server.

The WAN configuration on the iPhone app uses the IP address that I see when I access whatismyip.com directly from the server machine. And it uses the same port that the LAN setup uses.

Using the Remote Access Wizard on the server, the Web Server, Router, Port Forwarding, and Client App Login tests succeed. But the Remote Access test fails with "The operation has timed out."

What could I be doing wrong?

Thanks.
 
Bob Velke said:
I have no trouble accessing my cameras using the BI iPhone app as long as I'm on wifi. But when I'm not on wifi, it says that it can't find the server.

The WAN configuration on the iPhone app uses the IP address that I see when I access whatismyip.com directly from the server machine. And it uses the same port that the LAN setup uses.

Using the Remote Access Wizard on the server, the Web Server, Router, Port Forwarding, and Client App Login tests succeed. But the Remote Access test fails with "The operation has timed out."

What could I be doing wrong?

Thanks.
Click to expand...
who is your wireless provider?
 
I changed the port to 8080 in the Remote Access Wizard, on the router's port forwarding, and in the app. I get the same results in the wizard and the app. It times out with no further error message. Thanks.
 
Bob Velke said:
I changed the port to 8080 in the Remote Access Wizard, on the router's port forwarding, and in the app. I get the same results in the wizard and the app. It times out with no further error message. Thanks.
Click to expand...
test the port with canyouseeme
 
Bob Velke said:
When Windows Defender and router Firewalls and Avast Antivirus are disabled, the results are the same.
Click to expand...
does it work when you are on remote wifi? meaning when you are on wifi in a remote location away from your lan?
 
I use StraightTalk that uses AT&T. I have OPENVPN on my ASUS router and on my Android phone. I use the Blue Iris android app. I use the asuscomm for my DDNS.

I do not have any problems.
 
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