Dahua IPC-HDW4231EM-ASE System "Reboot Mark: Abort" error message

[alwaysw]

Help! I'm completely new to Dahua, but have so far searched everywhere about this error without much luck. Here is what's happening:

I own two IPC-HDW4231EM-ASE purchased at the same time from Andy. One of them has been error free, while the other has been sporadically logging an Abort error. They are both powered by the same POE switch, and both are recording 24/7 through two different local FTP servers. So far, between the two cameras, I have swapped the FTP servers (routers), the storage drives, the POE ports, and the ethernet cables, but the problem is still evident on the same camera. After isolating the problem to the one camera, I performed a hard reset. Immediately after this reset, it logs the abort error again!

The abort error looks like this:

49 System 2017-11-27 05:11:14 Save Configuration {"Name":"Video Format"}
50 System 2017-11-27 05:11:13 Start up {"Reboot Mark":"Abort"}
51 System 2017-11-27 05:11:13 Abort {"Time":"2017-11-27 05:10:41"}

52 System 2017-11-27 04:30:00 Save Configuration {"Name":"Video Format"}
53 System 2017-11-27 04:29:58 Start up {"Reboot Mark":"Abort"}
54 System 2017-11-27 04:29:58 Abort {"Time":"2017-11-27 04:29:27"}

55 System 2017-11-27 04:19:44 Save Configuration {"Name":"Video Format"}
56 System 2017-11-27 04:19:42 Start up {"Reboot Mark":"Abort"}
57 System 2017-11-27 04:19:42 Abort {"Time":"2017-11-27 04:19:11"}

58 System 2017-11-27 04:13:30 Save Configuration {"Name":"Video Format"}
59 System 2017-11-27 04:13:29 Abort {"Time":"2017-11-27 04:12:58"}
60 System 2017-11-27 04:13:29 Start up {"Reboot Mark":"Abort"

61 System 2017-11-27 03:58:46 Save Configuration {"Name":"Video Format"}
62 System 2017-11-27 03:58:45 Start up {"Reboot Mark":"Abort"}
63 System 2017-11-27 03:58:45 Abort {"Time":"2017-11-27 03:58:13"}

Whatever is aborting is causing the camera to reboot, thereby interrupting my continuous recording. You'll notice a configuration change to "Video Format" that I have also been unable to make sense of. I initially began by adjusting all of my video settings, but none of them log as "Video Format" like what follows the abort error.

Lastly, here is my camera info (both cameras are the same):

Software Version
2.460.0000.14.R, Build Date: 2017-07-20

WEB Version
3.2.1.474688

ONVIF Version
16.12(V2.3.1.458331)

As I was writing this, the camera has logged three more abort errors. Help please!

 

[alastairstevenson]

through two different local FTP servers

The same model / version?
Perhaps try a totally different FTP server implementation.

 

[alwaysw]

The same model / version?
Perhaps try a totally different FTP server implementation.

Yup, same exact. I just took your advice and decided to shut off recording by unticking the "Enable" FTP box. Four minutes later, I get another Abort error (two actually). Thanks for the suggestion though.

 

[alastairstevenson]

OK, scratch that idea then.
I'd seen some discussion where the way the remote store interacted was embarassing the camera, in that case it was an RTSP stream and Synology NAS.

 

[TABREZ AKHTAR]

Hi, Please help me out with the same issue if its been resolved by you...

 

[alwaysw]

You're in luck! This camera was still broken until earlier in 2020, when I upgraded the firmware. While the Abort Errors still show up, the camera no longer freezes in the process. It actually functions like my other cameras of the same model. This is the firmware version that's working:

Device Type IPC-HDW4231EM-ASE
System Version V2.800.0000013.0.R, Build Date: 2019-12-02

Remember, you will still see the Abort Errors, but it does not crash the camera anymore (for me). I also have it set to reboot automatically once a day, and it only records upon detection, not 24/7. I hope this helps!