Need help with getting my BI working again

misterfredsr

misterfredsr

IPCT+ Member
Mar 19, 2016
183
220
PA
My PC died and I can't get my license key to work on my new PC. How can I get support if I only have a demo? My key is good until the end of the year and when I enter my key I only get "This is a maintenance and support key, not a license key. Please enter your 4/5 license key here." Can anybody help? Not looking to pay full price for a new license.
Thanks.
Fred
 
That is what I did and I used the key provided and it's a no go. Thanks for your help.

Perspective Software






You
Hi Fred,

Thanks for ordering from us. This email confirms your order of the following items:

Blue Iris Extended Maintenance 1 Year x 1

Your Order ID is 0166804615 and your payment has now cleared. A receipt has been emailed to you separately.

You can download your digital products from Order In order to use some of the products in this order you will require the following license keys:

Blue Iris Extended Maintenance 1 Year: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX


Thanks!
 
misterfredsr said:
That is what I did and I used the key provided and it's a no go. Thanks for your help.

Perspective Software






You
Hi Fred,

Thanks for ordering from us. This email confirms your order of the following items:

Blue Iris Extended Maintenance 1 Year x 1

Your Order ID is 0166804615 and your payment has now cleared. A receipt has been emailed to you separately.

You can download your digital products from Order In order to use some of the products in this order you will require the following license keys:

Blue Iris Extended Maintenance 1 Year: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX


Thanks!
Click to expand...
As they mentioned, that is an extended maintenance key, not the original BI product installation key.
If you recently exported your BI settings to an external file, perhaps you could restore from that?
 
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