Web server issue

T

Tacoman

Getting the hang of it
Oct 5, 2015
95
25
I upgraded to the latest version of BI6. I can't get the web server to work on BI6. It was working on BI5. I have been using the BI mobile app to connect remotely. MY actions:
1: I have access to the Modem.
2; I have been stepping my way the the Remote Access Wizard.
3: I have been green check marks at all of the steps until I get to the UPnP step.
The router address on the LAN and the internet/wan address appear to be legit
I can load the BI webpage and it appears to work fine.
The listening ports seem to work. I get a green check mark.
4: Things seem to fail on the when port forwarding to the modem. The wizard gives me no sign of a problem until try to actually connect on the next step it says "unreachable".
The UPnP list looks to be ok on the Modem. It also seems correct in the PortForwarding. It has the right port and address on the Lan Address is correct. I have saved everything and rebooted the modem a couple of times. Still no connection.

The directions in the Wizard and its documentation are hard to follow at this point. I am thinking the modem his not set correctly. Do I need to reset something else in the modem that UPnP that BI did not do in UPnP ? This has become really frustrating. I am at least 6hours into the process. If I were to set up NGROK tunnel would that be easier? I think I will try a couple of different listening ports next.

Any and all ideas will be appreciated.
 
Try downgrading to 6.0.2.10 (latest critical or highly-stable update currently available). 6.0.3.x added new countermeasures to block web crawlers and bots and they've been causing all manner of unintended problems for people.
 
You say
I can load the BI webpage and it appears to work fine.
Click to expand...
but do you mean that is using a web browser on the Blue Iris computer itself?

You could have a firewall issue. On the Blue Iris machine, open Windows Defender Firewall > Advanced settings > Inbound Rules. Add a new inbound rule that allows TCP traffic on whatever port number(s) you have configured in Blue Iris. Allow the traffic for all network types (domain/private/public).

The default firewall rule could be missing or pointing at the wrong blueiris.exe file or it could be disabled because your network interface changed to Public. If you add a firewall rule like I described above, it should work no matter what.
 
You can open up the BI server in any browser (Firefox, DuckDuckGo, etc) using its http:// url address (example {http://192.168.x,yy } provided the BI server is running.
I will check windows defender to see if there is a Windows firewall.
 
Last edited:
Tacoman said:
You can open up the BI server in any browser (Firefox, DuckDuckGo, etc) using its http:// url address (example {http://192.168.x,yy } provided the BI server is running.
I will check windows defender to see if there is a Windows firewall.
Click to expand...
Of course there is a firewall in Windows defender!
Control Panel\System and Security\Windows Defender Firewall
 
Tacoman said:
I upgraded to the latest version of BI6. I can't get the web server to work on BI6. It was working on BI5. I have been using the BI mobile app to connect remotely. MY actions:
3: I have been green check marks at all of the steps until I get to the UPnP step.
The router address on the LAN and the internet/wan address appear to be legit
I can load the BI webpage and it appears to work fine.
The listening ports seem to work. I get a green check mark.
4: Things seem to fail on the when port forwarding to the modem. The wizard gives me no sign of a problem until try to actually connect on the next step it says "unreachable".
The UPnP list looks to be ok on the Modem. It also seems correct in the PortForwarding. It has the right port and address on the Lan Address is correct. I have saved everything and rebooted the modem a couple of times. Still no connection.

Any and all ideas will be appreciated.
Click to expand...
My guess is it's getting blocked by Windows Firewall, due to the Blue Iris installation path change with Blue Iris 6. Local access (the same machine) still works, even when a program is blocked by the Windows Firewall, but remote access (LAN or Internet) will fail—which will cause the scenario you laid out above to occur. This happened on most of the systems I upgraded from BI5 to BI6; some bug in the Windows Firewall causes the Allow/Deny popup not to appear despite a "new" program needing permission from the user. On a couple of them, the Windows Firewall popped up like it was supposed to when I launched Blue Iris 6, and I could click [Allow] to make it work.

To check the issue, start typing "Windows Defender Firewall" into the search bar, and click on the Windows Defender Firewall with Advanced Security app when it appears in the search suggestions/results. When it opens, click on Inbound Rules (top left). If the firewall worked correctly, there should be four entries at/near the top of the list for Blue Iris, all with green checkmark icons (two for Blue Iris 5, and two for Blue Iris 6). However, if the Windows Firewall bug manifested, there will only be two entries. To correct the issue in this case, double-click the first Blue Iris firewall entry, go to the Programs and Services tab, and note the path for Blue Iris under "This program". If it reads "c:\program files\blue iris 5\blueiris.exe", that's your problem. Backspace out the " 5" (space 5) so it reads "c:\program files\blue iris\blueiris.exe". Click [OK] and then go fix the other entry the same way. Changes take effect immediately upon clicking [OK].
 
You must log in or register to reply here.
Top Bottom