UI3 version: 320 Blue Iris version: 6.0.5.1 - White screen

[alitick]

Hello everyone,
I’m experiencing a strange issue with Blue Iris UI3 on Android. UI3 version: 320, BI version: 6.0.5.1

On Android, UI3 initially works fine and displays the list of cameras. However, after some time of viewing, the screen suddenly turns completely white. The only thing visible is a small red error box in the bottom-right corner, with a message that looks like a decoding error (something related to decoder / playback). Unfortunately, I didn’t manage to take a screenshot before it disappeared.

This behavior started appearing in recent Blue Iris versions — I don’t remember seeing it before.

Has anyone else encountered a similar issue?

Thanks in advance for any insights.

 

[bp2008]

A white-screen failure is new to me.

You say the screen turns completely white except for a red error box. Is it actually the entire screen or is it only the rectangle used by the video player?

Can you recognize if the error box is one of UI3's error toast messages? They look like this near the bottom right corner.



How long does it work before it goes white?

What types of video does it happen during? Multi-camera live views? Single-camera live views? Clip playback? etc.

If we assume it is just the HTML5 decoder crashing for whatever reason, some things to try to work around it would be:

• Streaming using a lower resolution and/or bit rate.
• Disable direct-to-wire if it is enabled.
• Disable (or enable) hardware accelerated encoding if available in Blue Iris settings > Web server > advanced > Streaming 0 > Configure.
• Disable hardware accelerated decoding in Blue Iris if it is enabled.
• Swap the video codec to H.265 in the streaming profile you are using to view (NOT in the camera's web interface). Just to see if the failure only affects H.264. H.265 encoding in Blue Iris is more CPU intensive and does not otherwise offer any meaningful benefit, so if it doesn't make things more stable then change it back to H.264.
• You can also go to UI3 Settings > Video Player and change the video player to JavaScript, which might be more stable (but less efficient).

 

[alitick]

Yes, the screen is completely white. An error message appears, but I didn't have time to take a photo of it. It happens intermittently, sometimes for 10-15 minutes, sometimes for several hours.
The Android device is a media player.

I tried switching to JavaScript, but it's incredibly slow. I see a clock symbol in the top right corner. Now I've switched back to HTML5.