T54IR-ZE-S3 substreams not showing in BI

Virga · 2025-08-09T22:20:51+00:00

Recently I added two new 54IR cams to my set up. I just happened to look in my storage drives and noticed that I am storing large video files from those cams. My pre-existing 5442 cams produce 220 MB plus/minus of video per hour, and the 54IR cams are producing more than 3GB per hour. I first checked the basic parameters on the 54IRs, and compared them to the 5442s, by connecting to the camera directly via browser, screen shots attached. All fine. Next I checked BI. BI does not see sub streams, and the main stream appears differently from how it looks for the 5442s. I have already powered down and powered up the 54IRs, no change. Device info screen shot for the 54IR attached. Before I start resetting and/or messing with firmware updates (which may be unnecessary), is there something I am missing that I should fix? Objective is for sub streams to be recognized by BI, and anything else that needs correcting.