PTZ Cameras Randomly Getting Caught in Reboot Cycles

[silvertonesx24]

I have 2 30x PTZ cameras (the very large kind) that worked perfectly for months, but started randomly rebooting, really both around the same time which is odd.

One camera, the cheap one, was fixed by disabling IR. I'm guessing it was just too much draw for even Hi Power POE over 125ft pure copper 24awg.

The 2nd one has the ability to be run via power supply, so I swapped it over to AC power, but it didn't seem to matter, I still get random reboot cycles where it will reboot 20 times in a row.

Anyone have any idea? I really like this camera, it's a Dahua SD6AL830V-HNI.

 

[wittaj]

Sometimes the firmware gets corrupted. Have you tried a factory reset?

 

[TuckNTruck]

I have 2 30x PTZ cameras (the very large kind) that worked perfectly for months, but started randomly rebooting, really both around the same time which is odd.

One camera, the cheap one, was fixed by disabling IR. I'm guessing it was just too much draw for even Hi Power POE over 125ft pure copper 24awg.

The 2nd one has the ability to be run via power supply, so I swapped it over to AC power, but it didn't seem to matter, I still get random reboot cycles where it will reboot 20 times in a row.

Anyone have any idea? I really like this camera, it's a Dahua SD6AL830V-HNI.

I have a 36X laser IR PTZ that requires POE++ 802.3bt or 24v AC 60W power supply as well. I initially powered it with a Cudy 90W POE++ injector, and the camera would reboot anytime I had the laser on more than about 50% and was using the pan/tilt. I figured it was a bad connection somewhere, but I tried a cheap POE++ injector I got off Amazon, and it's worked perfectly ever since. I can max out the IR, and run pan/tilt at the highest speeds with no problems.

So I guess the Cudy injector was bad or just didn't play well with the camera for some reason. If that didn't fix it, I was going to try a new ethernet cable first and then move on to a 24V power supply. Thankfully didn't need to do any of that - cheap POE injector fixed the issue. This is the one that's working now:

https://www.amazon.com/dp/B0CSG3JF2D

 

[silvertonesx24]

I have a 36X laser IR PTZ that requires POE++ 802.3bt or 24v AC 60W power supply as well. I initially powered it with a Cudy 90W POE++ injector, and the camera would reboot anytime I had the laser on more than about 50% and was using the pan/tilt. I figured it was a bad connection somewhere, but I tried a cheap POE++ injector I got off Amazon, and it's worked perfectly ever since. I can max out the IR, and run pan/tilt at the highest speeds with no problems.

So I guess the Cudy injector was bad or just didn't play well with the camera for some reason. If that didn't fix it, I was going to try a new ethernet cable first and then move on to a 24V power supply. Thankfully didn't need to do any of that - cheap POE injector fixed the issue. This is the one that's working now:

https://www.amazon.com/dp/B0CSG3JF2D

Thanks- it's worth a shot, if it doesn't work I'll just return. Sounds like our cameras are similar, mine is also laser and 24w power supply.

 

[wittaj]

Where did you buy that you can return it after months of use?

 

[silvertonesx24]

Where did you buy that you can return it after months of use?

I'm going to buy the linked supply from tuckntruck and if it doesn't solve my problem, I'll return it.

 

[wittaj]

Oh I misread it lol