Problem with BI phone app on Iphone

[Cleve]

Recently had a lightening hit on a Unifi router running the blue iris system. Had to replace router resulting in new Public static address. Everything seemed to be working except we could not use the BI phone app outside of WiFi Range. We are using amcrest cameras, and they were showing up on the amcrest app. We forgot the old server on the phones and went through the setup wizard several time with several phones and scanned the qr code but still no cameras. We could access the cameras from an offsite desktop with BI UI by typing in the ip address. Still not on the phone app. Finally someone entered the IP address and port number manually in the phone and they worked. I would have thought by scanning the QR code in the BI app would have set all that up. I manage several BI set ups and have never had to manually enter the ip address into the phone. Has anyone else run into this, or am I overlooking something. I have spent over a week trying to get those cameras working on the BI app and the solution was accidently stumbled on and that's what got them up and running. Thanks, Cleve

 

[TonyR]

Thanks for the follow up, glad you got it up and running.

Sorry you didn't get what you needed sooner but I never heard back from you after my Aug. 11th post...and FWIW, I have never used the wizard or scanned a code when setting up BI, have always just entered IP's and port manually.

 

[Cleve]

Thanks for the follow up, glad you got it up and running.

Sorry you didn't get what you needed sooner but I never heard back from you after my Aug. 11th post...and FWIW, I have never used the wizard or scanned a code when setting up BI, have always just entered IP's and port manually.

Thanks Toney, I been running in 100 different directions and did not get back to you. Thanks for your help.