No Audio/Video in Web App Remote Log In.

[nga_matt]

Hello all,
I have a couple of Vikviz POE IP cameras that I have port forwarded to view from a remote network. Everything works great logging in on the same network.
When logging in from another network, I can log into the cameras and I can even control the pan and tilt. But there is no audio or video stream present.
I've turned the resolution of the cameras way down and toggled between h264 and h265 encoding thinking it might be a bandwidth issue. That made no difference.

Searching for the issue online brings possible connection or cabling errors as a result. Or even incorrect port forwarding. But as I mentioned I can control the camera just not view or hear the stream.

As always, any help would be appreciated.

 

[JPmedia]

Are the main and substreams enabled in the camera GUI?

 

[nga_matt]

Are the main and substreams enabled in the camera GUI?

Thanks for the quick reply. Yes they are both enabled.

 

[TonyR]

Your post title states "No Audio/Video in Web App Remote Log In".....

If you scanned a provided QR code with your phone then a p2p client was likely installed to use their cloud and no port forwarding is required (or recommended).

If the app is not Hik-Connect I'd delete and try Hik-Connect.

 

[nga_matt]

Your post title states "No Audio/Video in Web App Remote Log In".....

If you scanned a provided QR code with your phone then a p2p client was likely installed to use their cloud and no port forwarding is required (or recommended).

If the app is not Hik-Connect I'd delete and try Hik-Connect.

I don't believe it is Hik-Connect. Though I will give that a try. And I'm not using an app on my phone. I am logging in to the camera's ip and port address on a PC. It presents a web gui.

Edited to add: I installed Hik-Connect on my phone. After entering the ip address and log in credentials the camera shows as off-line. It is definitely not off-line. When I click the play/eye icon it asks for a "Video and Picture Encryption Passowrd". I'm not using a DVR so can't get it from there. And can't disable it since the Image and Video Encryption isn't an option.