IPC-T54IR-AS-2.8mm-S3 won't load in DMSS app

[acd333]

Hello,

I have a Dahua NVR 16 channel running 6 cameras. I recently added a new camera (IPC-T54IR-AS-2.8mm-S3) and for some reason it won't show up in the DMSS app.

It will show up as a channel in DMSS but only the refresh image is shown. I've tried deleting/reloading the NVR on DMSS and still nothing. I can view it fine in the NVR software.

Anyone else have this issue? Are there some kind of remote permissions I need to set on the camera?

Thanks

 

[bigredfish]

Post a shot of your NVR camera registration screen and point out which camera this is..

How did you add the NVR to the app? By IP, serial number, or QR code?

 

[acd333]

Thanks for the quick response. See attached for registration screen, it is port 5 that is giving me issues.

I added the NVR using the QR code. I have a few different NVRs in different locations and have never had an issue like this before. I even have the same camera at a different location and it works on DMSS.

 

[bigredfish]

Thanks for the quick response. See attached for registration screen, it is port 5 that is giving me issues.

I added the NVR using the QR code. I have a few different NVRs in different locations and have never had an issue like this before. I even have the same camera at a different location and it works on DMSS.

Sorry stepped away.

Weird, I don't like using the QR code, have good luck using the manual Add by Serial number, try that.

And reboot the NVR first and check before going further