Error 25544 IVMS 4500

Bill Stock

Young grasshopper
Sep 4, 2016
30
2
My IVMS quit working a while back, so I just switched to using the Web Server on my NVR. This was great until the PC died, so I decided to try IVMS on my phone until I get the PC parts. Everything loaded OK, until I got error 25544 on Live View, which I can't find anywhere.

I asked Hikvision support and got a quick response from a tech, who suggested using Hik-Connect or opening a port on my router? Then I got an official response asking for serial number, region, country of origin, etc. So I'm thinking 25544 is related to my Chinese firmware?

Any ideas?