@Grandlux , thanks for the feedback regarding the resolution of your initial issue plus the recent IP issue with the printer.
You're very correct in that this forum is an invaluable resource to people that use IP cams and all the associated S/W & H/W that accompanies it.
Being that Ken is pretty much a one-person operation he can be stretched thin. I've read other posts indicating that the paid support after the initial year is more responsive. I've had 2 positive exchanges from 2 inquiries with BI Support in 4 years but the last time was over a year ago. I used my G-mail account to contact them. I've read posts where others suggest using the Contact form as well.
And lastly re: the printer IP: I got into the habit of assigning static IP's to network printers long ago and it's a habit I still have today that seems to serve me well (and it can't hurt). Entering network configuration via the control panel (if they have one) is clumsy and painstaking. As you probably know, most network printers have an embedded web-GUI that is a heckuva lot easier and as soon as I discover what IP was assigned by the router I use that IP in a browser, open up that web GUI and change DHCP to static, insert desired IP, etc. for both wired and wireless (if present).
Sit back, buckle up and be prepared to soak up some wisdom and experience and most likely, satire and humor.This time next year perhaps the 'n3wb' under your profile name will be up a notch!