Blue Iris "FPS / key rate" error and no signal

TuckNTruck

Pulling my weight
Aug 16, 2022
82
135
NC
I have a Tyco / Illustra PTZ that I believe is a rebranded Hikvision DS-2DF8236I5X-AEL(W).

There's something going on with it and Blue Iris. Most of the time, no issues, but then the stream will slow down and I get the error "Check FPS and key rates".

Sometimes the error goes away and the stream "catches up" and works fine again until it happens again. Other times, it goes to a "No Signal" after being on the "Check FPS and key rates" error.

It's like there's a backlog of frames that are trying to get through but can't, and then they all come through at once before resuming normal operation. Which just reminded me, I have seen a message that says "frame bottleneck" as well, but it's very rare.

There have been times where it never recovers from "no signal" and I have to reset the switch, again it feels like to clear the backlog of frames that aren't getting through.

When all this happens, the camera's web interface is perfectly fine. I never have problems pinging the camera or viewing the live feed in the camera's interface. The problems seems to be with blue iris.

In the configuration, I have constant bitrate, H264, 30 FPS, I frame interval 30. I've tried 25 FPS along with bitrates as low as 6144 with no change in behavior.

In BI, I have the max rate set to 30.00 fps, no decoding, continuous recording BVR direct to disc. I don't use substreams at all with this camera.
 
Not using substreams could mean you are overloading the system and it cant keep up and that is why resetting or restarting the switch works because it is clearing out all of the lost packets sent that start piling up because it keeps trying to resend the packets.

Watching live view from camera interface doesnt say much unless you are watching it 24/7. Opening it when it shows no video in BI isn't proving anything other than the camera is working, which leads to lost packets being sent to BI.

Why not use substreams or drop FPS to 15?
 
+1^^^.
If no joy from the above, try UNchecking "Send RTSP keep-alives" and bump up "Receive Buffer" to 20MB (both settings under "camera settings" => "Video" tab).
 
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