BI5 crashes after 10 seconds.

[billcupp]

Hello everyone, my BI crashes within 15 seconds after I load it.
I have the log report and am wondering if anyone can make sense of it and advise me what I need to do to.
Thanks in advance

Begin Time:2025-06-27T20:54:08.496
[2025-06-27T20:54:08.496 info Netsdk:41296 13472:13476 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:54:08.496 info Netsdk:41296 13472:13476 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=0000000000710A38].
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=0000000000710A38].
[2025-06-27T20:54:08.498 info Netsdk:41296 13472:13476 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:54:08.498 info Netsdk:41296 13472:13476 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:54:08.498 info Netsdk:41296 13472:13476 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:54:41.775
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=000000000094FF78].
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=000000000094FF78].
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:55:29.427
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=0000000000A13958].
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=0000000000A13958].
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:55:49.453
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=00000000007291E8].
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=00000000007291E8].
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:58:13.382
[2025-06-27T20:58:13.382 info Netsdk:41296 4664:9248 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=0000000000A2EC18].
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=0000000000A2EC18].
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:59:44.314
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=000000000090A958].
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=000000000090A958].
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T21:01:20.386
[2025-06-27T21:01:20.386 info Netsdk:41296 9252:14332 Utils.cpp:4815]mutil NIC client
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=00000000007C4938].
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=00000000007C4938].
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T22:13:05.108
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 Utils.cpp:4815]mutil NIC client
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=000000000088E7E8].
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=000000000088E7E8].
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]


Thanks again

 

[TonyR]

Could be a video card issue...any recent changes such as install/remove or driver updates?

If not, try disabling HA (hardware Acceleration) in BI and go with H.264 on all cameras.

 

[Bruce_H]

What log file are we looking at, this does not look like any BI log that I have seen?

 

[TonyR]

What log file are we looking at, this does not look like any BI log that I have seen?

Windows' "Event Viewer"

 

[Tinman]

I also like to check my crashdump folder to see how often BI crashes.


C:\Users\BI\AppData\Local\CrashDumps


You can open the .dmp files by using Windbg available in the windows store. I tried it but way too deep for me at this point

 

[bp2008]

That doesn't look like anything I've ever seen in event viewer either. There was recently a BI bug that made it crash frequently in certain situations, which was fixed in the latest 5.9.9.63 update.

 

[billcupp]

Thanks everyone for the input. I am just going to do a fresh install of win 11. and reinstall BI5, the program does not stay open long enough to make any changes to settings. I do have my key though saved on paper

thanks again

 

[wittaj]

Thanks everyone for the input. I am just going to do a fresh install of win 11. and reinstall BI5, the program does not stay open long enough to make any changes to settings. I do have my key though saved on paper

thanks again

Keep in mind without reinstalling it, it may fail to take you key again and kick you into eval mode and it may take days for BI to get back to you to remove it.

Do a search here - there is a way to go into the registry and do some things to get BI to open long enough to deregister it.

I think I recall @bp2008 having a suggestion in the past?