I suspect one of three issues;
a) the Hikvision TurboHD NVR is too old.
b) no old or current Hikvision TurboHD NVR will allow this to work.
c) I have yet to enable the specific setting to allow this to work! :)
I have a Hikvision TurboHD NVR from ~ 2016 with Hik Connect enabled (its the...