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  1. jranalletta

    Cannot reach BI via WAN IP address

    It's working again, but I don't understand the dynamics. The pc has a fixed ip:50 In the router, the BI service is assigned to the same ip address:50 Yet in the BI options/webcast panel, the ip appears as: 25
  2. jranalletta

    Cannot reach BI via WAN IP address

    This is just an update, not a question. After working flawlessly yesterday and with no changes to any settings, the problem has returned, i.e. cannot access BI via WAN. I suspect the router is failing but do not know if there's a way to verify. Thanks.
  3. jranalletta

    Cannot reach BI via WAN IP address

    I am not familiar with the apple router, but you have a different ip in the image you posted than your blue iris machine. .18 vs .3 They are now the same. With respect to forwarding, I mean do not port forward the individual camera. The only port that should be forwarded is that of the blue...
  4. jranalletta

    Cannot reach BI via WAN IP address

    Success!!! Thanks...posted the following then successfully connected to BI via WAN on browser and iPhone w/ wifi turned off. Thanks.... I deleted the image in your post that exposed your wan address. Its not secure to post it online. Thank you. That crossed my mine after posting...
  5. jranalletta

    Cannot reach BI via WAN IP address

    I'm not sure what changed. The setting in BI mimic those in the iPhone BI app, but it's not just the app. I cannot open the WAN address from a browser either. Support suggested the problem might be in the firewall, so I shut down my virus program, Windows Defender and Windows Firewall to...
  6. jranalletta

    I lost all motion detection with ver 4.2.1

    Deleting and adding cameras back did the trick. Thank you.
  7. jranalletta

    I lost all motion detection with ver 4.2.1

    My cams (2) are not triggering with the new or older version of BI. Can be triggered manually. Here's a screenshot of the trigger menu. Any help would be appreciated. TIA.
  8. jranalletta

    BI not working after last update. 9/29/2015

    Thanks. I uninstalled, cleaned registry and rebooted after each step. Reinstalled BI and added cams manually (did not import reg file) and IT WORKS!! Must have been an issue in set up. THanks, again.
  9. jranalletta

    BI not working after last update. 9/29/2015

    Just uninstalled BI; cleaned registry and reinstalled current version; imported archived reg file. No joy. If the problem is in my configuration, I wonder just where.
  10. jranalletta

    BI not working after last update. 9/29/2015

    Thanks. I just installed this update and it fixed a "blank screen" issue when playing bvr files. However, BI still crashes when attempting to convert to WM. AVI works. Edit: Unwanted side effect...BI crashes when accessed with iPhone BI app when clearing alerts & status messages. Reverted...
  11. jranalletta

    After latest update, my recordings are all black!?

    I'm experiencing the same issue having made no settings changes except latest update. When viewing a bvr video, it appears to be playing (time scale moves) but screen is blank. When trying to convert to WM for viewing, BI crashes. I've contacted support.
  12. jranalletta

    Simple question about enabling sound from cameras

    Let me think about that. BTW, recorded clips made when the cams are tripped have sound, loud and clear.
  13. jranalletta

    Simple question about enabling sound from cameras

    no audio
  14. jranalletta

    Simple question about enabling sound from cameras

    I think I see what you're getting at. I changed the cam to h.264 RTSP and forced a larger panel using the anamorphic setting to get a view panel on each cam that's a bit bigger than the "older" setting.
  15. jranalletta

    Simple question about enabling sound from cameras

    h.264 produces a ca 25% smaller format than the "older" setting. Interestingly, none of the 3 Sharx settings enable the audio selection in the video tab. Could this be the issue? The "inspect now" function suggested these drivers: Checking for common cameras, none of which works Foscam...
  16. jranalletta

    Simple question about enabling sound from cameras

    SCNC 3905 - two of them. I used "sharx (older)". Choosing MPEG4 RTSP issues a i/o and H.264 creates a smaller cam view window but the sound does not work with either.
  17. jranalletta

    Simple question about enabling sound from cameras

    Thanks. The output is selected. The Headphone jack feeds out to a speaker set which work for other sound-producing apps.
  18. jranalletta

    Simple question about enabling sound from cameras

    The "integrated mic..." term must have been applicable to that users system. Thanks, but still no sound. I'll dink around with settings as there has to be a magic combination that works.
  19. jranalletta

    Simple question about enabling sound from cameras

    If I could find "integrated microphone array" in options, I'd click it, but I have not found it. Can you advise in which tab it resides? Thanks,
  20. jranalletta

    Simple question about enabling sound from cameras

    Thank you; however, I have enabled in both cams but still no sound .
  21. jranalletta

    Simple question about enabling sound from cameras

    Have 2 Sharx cams. When using Multi Live, both pick up sound but not when using BI. Likely, I've just not found how to enable sound in cam properties. Any help appreciated. TIA
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