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  1. V

    What is your experience with Sentry?

    Can you open a ticket with Sentry? Not sure what's going on here. -- Sam from Sentry
  2. V

    What is your experience with Sentry?

    It's like you read our roadmap! Identifying homeowners and residents and labeling them is on our roadmap so we can start delivering proactive alerts such as "kids are home". We are still experimenting how to do this correctly. More to come. -- Sam from Sentry
  3. V

    What is your experience with Sentry?

    Appreciate the support and feedback. We hope to alter the alerts dialog for the next release. -- Sam from Sentry
  4. V

    What is your experience with Sentry?

    We distinguish between dogs and humans. Would love to investigate further. If you open a ticket we can investigate further. -- Sam from Sentry
  5. V

    What is your experience with Sentry?

    Not sure what's going on here. Please reach out to Sentry directly to open a ticket if trouble remains. -- Sam from Sentry
  6. V

    What is your experience with Sentry?

    Vehicle detection is already implemented on our end. We will integrate with BI as soon as possible. -- Sam from Sentry
  7. V

    What is your experience with Sentry?

    Our AI already detects vehicles but we have not turned on vehicle detection for BI. Easy to do in a future release. Appreciate the feedback. -- Sam from Sentry
  8. V

    Error

    I have an email out to BI. I was under the impression we only affected SMS and email alerts. Will keep you posted. Glad to hear as an unintended consequence, push alerts are working as you want. :) -- Sam from Sentry
  9. V

    What is your experience with Sentry?

    That's impressive chaining BI to Amazon Rekognition on your own. We will work with BI to associate alerts to Sentry triggers as a customer configurable setting in a near-term release. Afterwards, would love to hear your feedback on our image processing. We believe we are better than...
  10. V

    What is your experience with Sentry?

    Received similar feedback from other users. We have it on the roadmap. -- Sam from Sentry
  11. V

    What is your experience with Sentry?

    We only integrated Sentry with SMS and Email. Are you sure the other alerts have changed because of Sentry? If so, please open a ticket on Sentry website via the chat function so we can investigate. -- Sam from Sentry
  12. V

    What is your experience with Sentry?

    We use the frame set by the Maketime. We have noticed occurrences where BI does not wait long enough for a response from Sentry. Our AI takes around 3-6 sec. If issue persists, please open a ticket with Sentry so we can investigate. -- Sam from Sentry
  13. V

    What is your experience with Sentry?

    With this release, we only leverage the frame set by the Maketime (default = 1 sec) for each camera in order to minimize bandwidth. In future releases, we may want to leverage clips, but work in progress. Still need to figure out the right user experience so users understand the additional...
  14. V

    What is your experience with Sentry?

    Creating a Sentry AOI is a great idea! Appreciate the feedback. -- Sam for Sentry
  15. V

    What is your experience with Sentry?

    Nice test! We have two icons, were neither on the 11 that failed? The filter was on the roadmap for this release, but ran out of time. We will be sure to add it to the next release! We are noticing that Blue Iris sometimes times out before our AI has time to respond (usually needs 3-6...
  16. V

    What is your experience with Sentry?

    Night vision is continuous work in progress. Grayscale is just more challenging. -- Sam from Sentry
  17. V

    Error

    Not yet. Push notifications should be working like before.
  18. V

    What is your experience with Sentry?

    For this version, we worked off of Maketime. We considered absorbing clips but then internet connectivity and bandwidth come more into play. We are continuously evaluating other schemes for input. We should be getting better with future releases.
  19. V

    What is your experience with Sentry?

    We decided to work off of Maketime on this version. We will evaluate other ideas to continuously improve results. -- Sam from Sentry.
  20. V

    What is your experience with Sentry?

    Sorry, not yet. We will get this out with the next release. -- Sam from Sentry
  21. V

    Error

    One of the future, future releases will be able to identify people by label, e.g. "wife" with voluntary customer feedback to help our AI learn. We are thinking along the same page in regards to functionality. Besides the functionality, we also need to consider privacy concerns and comfort...
  22. V

    Error

    The Sentry Box log message corresponds to the clip list with the Sentry logo, i.e. a person was identified in what we consider a "new event". The numbers correspond to the pixel coordinates of the human in the region (where the red bounding box is drawn on the image).
  23. V

    Error

    The Sentry logo marks a clip where human activity was first detected. If Sentry determines the alert is a continuation of a previous alert, you will see an "occupied" logo (a person) appear instead. For example, if the kids are playing in the front lawn, Sentry will mark the first alert with the...
  24. V

    Error

    Agreed. We will be adding documentation to the product and tweaking the UI so hopefully, you will never need to read the documentation. :) The feedback is great. We will work with BI to deliver better separation between alerts and triggers. Cars, motorcycles, and bikes are in the roadmap...
  25. V

    4.8.6 - March 14, 2019 - Sentry Smart Alerts is now ready for public use

    We only integrated with SMS & Email alerts. A lot of great feedback from users. In the next release, we plan to integrate Sentry smart alert to all the alert channels, e.g. push notifications. So, if Sentry technology returns True, only then will a push notification for that camera be sent...
  26. V

    Error

    I may have misunderstood the original question. Alerts are and will only come from Blue Iris. No alerts will come from Sentry. The per camera alerts tab and triggers tab remain and behave as they have in the past. When the user activates Sentry smart alerts for a camera the following...
  27. V

    Error

    The Alert cancelled message should correspond to motion that was created by BI that did not have humans in it. For example, lighting changes often trigger an alert which would be cancelled by Sentry smart alerts. The "Thanks for using Sentry..." are benign marketing messages to greet new...
  28. V

    Error

    We had a glitch in our system that was resolved this morning, 2019-Mar-15. Everyone should be working now. -- Sam from Sentry
  29. V

    Error

    The logic above is all correct. However, we did not integrate that logic to all the Alert actions. Right now the above logic is running for email and SMS alerts, i.e. if Senty identifies a human, we send the SMS / Email alert. If you have push notifications, you will continue receiving the...
  30. V

    Error

    That level of control is not in the product. We integrated Sentry alerts into SMS and Email alerts, i.e. when a clip is identified as a new event with human detection, i.e. "sentry logo" in clip, we send email and SMS alerts. Otherwise alerts are suppressed. We will use the same logic on push...
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