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  1. V

    What is your experience with Sentry?

    All good ideas. In regards to "do not trigger an alert", that is the current behavior when Sentry is activated. We add all motion detection to the clip list and mark clips containing human activity with icons, but we only send alerts for clips that contain human activity. Vehicle detection...
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    What is your experience with Sentry?

    It's on the roadmap! Good idea.
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    Sentry User Feedback

    Sorry for confusion. All we need is the following pieces of information: Issue: Describe the issue for example false negative, false positive etc. Sentry stated there was no human activity but there was ( false negative) Sentry stated there was human activity when in fact there was not (false...
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    Sentry User Feedback

    Send email to [email protected]. Include your sentry_id and some sample clips by providing the start time of the clip with missed alerts. -- Sam from Sentry
  5. V

    What is your experience with Sentry?

    Agreed. Many customers have made a similar request. We plan to make it a high priority on the roadmap and next release. Sam from Sentry
  6. V

    Vehicle detection....

    In your scenario, I believe the underlying issue is to capture more frames per clip than just one, which we plan to do. When we are able to do so, regardless of car or no car, we would provide more accurate determination of human activity within the clip. We have vehicle detection already...
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    Sentry User Feedback

    Hi All, We are trying to get some small improvements into the product prior to the next release. One small change is sharing statistics about our Sentry alerts. The email and SMS alerts will now have the following message. Feedback welcome! -- Sam from Sentry
  8. V

    What is your experience with Sentry?

  9. V

    Error

    BI states all alerts for a camera will be sent or suppressed by Sentry AI when Sentry is activated for the camera. If re-triggers are checked, then BI will continue to send BI alerts. -- Sam from Sentry
  10. V

    What is your experience with Sentry?

    You may want to reach out to BI support on this one. Are you sure the camera that sent the alert is activated with Sentry? -- Sam from Sentry
  11. V

    What is your experience with Sentry?

    Right now, if Sentry is checked, all prior triggers that you setup in Blue Iris will first define the motion trigger, so in your case, the zones configuration will first generate the trigger to then send Sentry an image to detect humans. The image sent to Sentry is defined by the MAKE time. We...
  12. V

    What is your experience with Sentry?

    No change to number of frames. We take advantage of past frames to make better decisions on future frames. -- Sam from Sentry
  13. V

    What is your experience with Sentry?

    Great to hear. The AI gets smarter over time to better understand the camera frame. :) -- Sam from Sentry
  14. V

    What is your experience with Sentry?

    The MAKE time decides how long a motion has to be active before BI triggers. The default is 1 sec as seen below. -- Sam from Sentry
  15. V

    What is your experience with Sentry?

    Let me know if issue remains. We made a fix. -- Sam from Sentry
  16. V

    What is your experience with Sentry?

    Apologies. There is an integration issue between BI and Sentry. We created a workaround. All checkboxes should now remain checked! -- Sam from Sentry
  17. V

    Sentry Help

    Correct. The screen capture in the SMS is the current image (after round-trip to Sentry for analysis) and not the one 4-5 sec prior triggered by the Maketime which actually got processed by Sentry. Only way to really confirm false positives/negatives is by looking at the first frame of the...
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    Sentry User Feedback

    This thread is to get feedback on some new features.
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    What is your experience with Sentry?

    With the current implementation, we only take one frame defined by the Maketime. We have received many suggestions such as taking multiple frames, e.g. at Maketime intervals so every 1 sec if the Maketime is 1 sec. Need to work through trade-offs between accuracy and bandwidth before the next...
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    What is your experience with Sentry?

    We need to investigate. Do you mind opening a ticket for engineering to review? -- Sam from Sentry
  21. V

    What is your experience with Sentry?

    Perfect! Support will resolve it. Appreciate the patience. -- Sam from Sentry
  22. V

    What is your experience with Sentry?

    When you go to the trigger dialogue in BI, do you see a "sentry_id: xxx" in between the checkbox and the Learn more link?
  23. V

    Sentry Help

    Sentry works off the motion detection from BI. So long as the motion sensor is active, Sentry should work. Open a ticket with Sentry if you are still having issues. -- Sam from Sentry
  24. V

    Sentry Help

    Sorry for delay. Is the service working now? If not, can you place a ticket with Sentry so engineering can get involved. -- Sam from Sentry
  25. V

    Vehicle detection....

    All our tech is in-house. -- Sam from Sentry
  26. V

    Error

    Sorry for delay. No response from BI yet. -- Sam from Sentry
  27. V

    Sentry Smart Alerts is too expensive for me

    Continuously improving the algorithm. As the AI learns the camera frame, more false alerts associated with trees and bushes should be suppressed.' -- Sam
  28. V

    What is your experience with Sentry?

    When you scroll down on the landing page of the 'Learn More' link, you should see payment options. -- Sam from Sentry
  29. V

    What is your experience with Sentry?

    You are correct. This is a known issue. Right now the image being sent in the alert is not the image that was processed by Sentry. This will be fixed in the next release. -- Sam from Sentry
  30. V

    What is your experience with Sentry?

    Great analysis. You have pointed out some of the weaknesses in our 1.0 release. Sentry works off the Maketime setting to determine which frame to analyze (default = 1.0s). You alluded to the problem with vehicles. Your camera picks up on the motion so far in advance of the UPS driver walking...
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