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    What is your experience with Sentry?

    Thanks for the feedback. I will share with support. If future issues come up, you can reach support at [email protected]. -- Sam from Sentry
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    What is your experience with Sentry?

    I'm still trying to figure that out as well. With the default settings, my triggers and alerts work really well with my foscam facing my front door. Seems like the distance away from the door seems just right so that motion is triggered. However, when I moved the same camera to my bedroom in...
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    Sentry User Feedback

    Sorry guys. We discovered an issue on Friday, 2019-Apr-26. It lasted for around an hour and half starting around 6 pm PST. All issues should be resolved. -- Sam from Sentry
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    What is your experience with Sentry?

    Hi All, Sentry will be having their first webinar on 2019-Apr-23 (next Tuesday) at 10 am PST and 2 pm PST. Below are details. Look forward to hearing your feedback and suggestions! Registration: www.smarthomesentry.com/webinars -- Sam from Sentry Want to reduce false alerts? Use Sentry AI...
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    Sentry User Feedback

    Hi All, Sentry will be having their first webinar on 2019-Apr-23 (next Tuesday) at 10 am PST and 2 pm PST. Below are details. Look forward to hearing your feedback and suggestions! Registration: www.smarthomesentry.com/webinars -- Sam from Sentry Want to reduce false alerts? Use Sentry AI...
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    What is your experience with Sentry?

    Hi All, Looking for a few good men (and women)... So we have our first feature which we would like to beta test with some volunteers. It is a daily summary report that provides a nice synopsis of the activities on your camera for the day. Below are some thoughts of the direction. We have no...
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    Vehicle detection....

    Sometime after BI 5.0 release. -- Sam
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    Sentry User Feedback

    Hi All, Sorry for delayed responses from last week. I was traveling for work. So we have our first feature which we would like to beta test with some volunteers. It is a daily summary report that provides a nice synopsis of the activities on your camera for the day. Below are some thoughts...
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    Sentry User Feedback

    Sorry for the confusion. I was referring to the alert counter, not the actual push alert. You are correct. The actual alert is suppressed, similar to email and SMS. -- Sam from Sentry
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    Sentry User Feedback

    I can ask BI to make it an option on the mobile app as well. -- Sam from Sentry
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    Sentry User Feedback

    I agree your strategy may be a better approach. It will also be more responsive since BI can weed out some level of false alerts. -- Sam from Sentry
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    Sentry User Feedback

    Revising answer. Mobile alerts are suppressed similar to SMS/email. The alert counter still includes all the alerts received by your camera. -- Sam from Sentry
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    Sentry User Feedback

    1. Not quite following "Sentry to work independently from BI own so all the processing is done externally". 2. The turtle upside down alert is very challenging. To be honest, there is not enough universal demand for that feature to make the effort. 3. Customer portal feature is moving up in...
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    Sentry User Feedback

    You can report to Blue Iris as well. However, we appreciate all feedback regarding a better Sentry user experience. I record everything in roadmap and present to BI for feedback and/or co-development. -- Sam from Sentry
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    Sentry User Feedback

    That's a great idea! Will add to the roadmap. Thank you. -- Sam from Sentry
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    Sentry: 15s Timeout

    Hi All, According to engineering, we should be past the timeouts issue. If you still continue to receive many timeouts, let us know. [email protected] -- Sam from Sentry
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    Sentry User Feedback

    Hi All, According to engineering, we should be past the timeouts. If you are still receiving many Sentry timeoouts in the logs, please let us know. [email protected] -- Sam from Sentry
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    Sentry Smart Alert delays image sent via SMS

    Hi Marc, BI is heads down on the 5.0 release. In a month, we should be able to get on the BI roadmap to get this known issue resolved. -- Sam from Sentry.
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    Sentry User Feedback

    Correct, BI had an update yesterday to provide better info in the logs. Thanks Phil for the support! -- Sam from Sentry
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    Sentry User Feedback

    We are on AWS so scaling is normally trivial, but for some reason our architecture is capping incoming requests. Engineering is getting closer to figuring out this issue. Sorry. Agreed, 10-15 sec is slow. Normal behavior is 3-5 sec which we also want to get down to be able to address your...
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    Sentry User Feedback

    FYI, to be conservative, BI sends an alert when it times out so no alerts are missed. Better safe than sorry. -- Sam from Sentry
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    Sentry User Feedback

    You guys are one step ahead of me. Not home right now to test today's update. Spoke with BI this morning and we discussed ways to improve the logs to provide more meaningful messages to users as to what is going on with the integration. We had suspicions that BI is timing out before Sentry...
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    Sentry User Feedback

    Engineering reviewed the traffic on 2019-Mar-30. We did hit some capacity issues from 6:05 am PDT - 1:05 pm PDT. BI would timeout during this time and send the alert to error on the safe side. This is not to say the system was down but requests on occasion would be dropped or timeout and BI...
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    Sentry User Feedback

    Great feedback. Thank you! Thank you! We will continue to investigate internally. I think you found an issue. Original delay of 3-5 sec before clips get marked sounds right. That is similar to the behavior on my installation. Something was not right. Sam from Sentry
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    Sentry User Feedback

    I'm not quite understanding what "false alerts made it through..." means. For v1.0 of the integration, we kept it pretty simple: Any triggers created by BI remains in the clip list. We do not delete any clips. All we do is visually mark clips with human activity. The only alerts we suppress...
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    Sentry User Feedback

    We have experienced the same issue where the Sentry logo does not appear but the Occupied logo does appear with the following clip. We have a ticket open with BI. Ironically, we experienced the SMS and email alert are sent correctly even though the icon does not appear in the clip list. I...
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    Sentry User Feedback

    Can you send an email to [email protected]? I believe what you are asking is whether we can extend the trial for all 8 cameras? Not a problem. -- Sam from Sentry
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    Sentry User Feedback

    Need some clarity here. False positive means Sentry stated a person was in the clip when in fact there was no one. If the false positive "was not tagged" that means to me that Sentry said there was no one in the clip, which would be correct if there was in fact no one in the scene as implied...
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    What is your experience with Sentry?

    Thank you and great feedback. Bullet 2: Great idea on submitting tickets so we can improve the algorithm. Clicking on the clip in BI to submit false negatives and positives is something we never thought about. Thanks! A Sentry customer portal is in the works. Going to take some time but...
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    Sentry User Feedback

    Hi All, We are thrilled to have received all the Blue Iris community response and feedback since our initial release. The Sentry team is working hard to incorporate all the feedback in the near future. To show our appreciation, we have extended your Sentry Smart Alerts subscription an...
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