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    Daily Smart Report

    Sentry does not have any clips to download, all we have is one image associated with each clip in your BI clip list. On the roadmap, we plan to add more filtering capabilities to BI so you can see just clips associated with human activity. That filter I believe will provide the list of clips...
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    On-premise version

    I was at first confused by the right way to move to forward. I believe the consensus now, which I agree with it as well is to keep all the zone alerts & activate Sentry AI for human detection. Think about the trigger dialogue for Motion / zone+hotspots / Sentry as a trigger pipeline (motion...
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    Sentry and Car lights

    LOL! Glad to hear the spiders have quieted down. ;) Night time is definitely more challenging on our computer vision models. While we continue to improve the model... we plan to also have a tighter coupling with BI's motion detection. By taking the area of interest associated with the...
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    Best settings for Sentry

    The MAKEtime is the most critical value. That time specifies the frame from the clip that is sent to Sentry for processing. The default value of 1s works for most users. So if Sentry is missing people... go to the corresponding clip. Go to the frame usually 1.0 sec (MAKEtime) after the...
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    Notification speed

    The image to process is defined by the MAKEtime. The round-trip to/from Sentry is typically 3-6 sec. BI sends or suppresses the alert as soon as Sentry provides the response. BI does NOT wait until the Break Time to send Sentry the image for processing. BI will timeout after 15 sec which...
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    5.0 Upgrade Missing Sentry ID

    Spoke with BI yesterday. Confirmed the 5.0.0.45 installer is now able to preserve the sentry id. Issue was when users upgraded to 5.0 and uninstalled v4.x, the sentry-id would get lost and a new one would be created by unchecking and checking the sentry box. Support will be reaching out today...
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    5.0 Upgrade Missing Sentry ID

    I stand corrected. We tested internally and sentry-id is lost even when choosing NO to delete registry settings. Right now, simply uncheck & recheck Sentry checkbox to get up and running with a new trial license. Resolution still TBD. -- Sam from Sentry
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    5.0 Upgrade Missing Sentry ID

    Apologies Jim. When deleting 4.x, BI states "Your settings will be migrated automatically from version 4. When you uninstall version 4 make sure to say NO to deleting your settings, as these are shared." I suspect you deleted registry settings with the 4.x uninstall. Working with BI on...
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    5.0 Upgrade Missing Sentry ID

    Good to hear Sentry IDs remained. Problem should be resolved for everyone now. The 5.0 release was only focused on BI features and not the Sentry integration. I see the shield icon on 5.0 as well. We will look into getting the old icons back. Filters to show only Sentry Alerts are high on...
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    5.0 Upgrade Missing Sentry ID

    Hi All, The current version for the 5.0 upgrade on Blue Iris maintains the Sentry ID. Go ahead and upgrade if and when you are ready. For those who had Sentry IDs switched, please open a ticket at [email protected]. Working with BI currently to determine a resolution. -- Sam from...
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    5.0 Upgrade Missing Sentry ID

    Hi All, We have discovered an issue with the 5.0 upgrade. It seems as though if you upgrade and delete the 4.x version, the Sentry ID is preserved and the 5.0 application runs correctly with Sentry. However, if you choose to upgrade to 5.0 and keep your 4.x version, it seems as though the...
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    On-premise version

    Very kind words. Thank you. -- Sam from Sentry
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    Sentry User Feedback

    Sentry should be up again. Outage was roughly from 5 PM PST to 5:50 PM PST. -- Sam from Sentry
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    Sentry User Feedback

    **** Known Issue **** We are having some issues with Amazon access keys. Sorry for interruption. We first noticed issue on May 28 from 5:35 UTC to 9:15 UTC, then partially down until 10:10 UTC. We thought we resolved the issue but has reappeared. Apologies for disruption. We will let you...
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    Sentry User Feedback

    Can you please confirm that? BI should never do that. -- Sam from Sentry
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    Sentry User Feedback

    Hey Phil, Good catch. We were hitting capacity. Engineering just increased the server count. -- Sam from Sentry
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    Your thought on the new feature: Daily Smart Report

    Vehicle and Pet detection is next. We have license plate recognition (LPR) but still considering when to release. If you already have BI, then the bundle package would not be useful. You should choose the monthly or yearly Sentry subscription. -- Sam from Sentry
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    Sentry User Feedback

    Agreed. BI has many filters as well to reduce false alerts which you may want to try as well. -- Sam from Sentry
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    Sentry User Feedback

    Version 1.0 was focused on simple integration and activation. The filters will be in place with v2.0. :)
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    On-premise version

    Great feedback. There are and will always be customers that are only interested in on-prem solutions. We respect that and hope to provide a solution with BI. FYI, all our inference models run on Ubuntu. :) I will keep you in mind for future beta testing when an on-prem solution is closer to...
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    Unable to create support ticket

    Support just confirmed Chat is not working currently. They are investigating. In the interim, [email protected] will always get through. Apologies for inconvenience. -- Sam from Sentry
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    Sentry Support :-(

    Hi Mark, Sorry for your frustration. I spoke with support and they sent you an email with the BI license on Friday, May 10 at 2:42 PM PST. They then received your second request as stated above and sent the follow-up today at 1:05 PM PST. I suspect both emails are stuck in your spam folder...
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    Sentry User Feedback

    Cannot give you a date right now. No Sentry/BI v2.0 integration discussions until after 5.0 release (June 1). It is high on the priority list. -- Sam from Sentry
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    4.8.6 - March 14, 2019 - Sentry Smart Alerts is now ready for public use

    I would recommend just clicking the Sentry checkbox in BI for a few of the cameras where you would prefer getting human detection. This starts your 15-day trial. The front of the house is a common camera just because you want to avoid false alerts and be alerted when a person is by your house...
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    4.8.6 - March 14, 2019 - Sentry Smart Alerts is now ready for public use

    Thanks for sharing video. If the patrolling is user controlled and not continuous, then turning motion on after moving the camera and enabling Sentry should be fine. The camera movement is pretty short, so having motion enabled during the move is fine too. At worst, you will get one alert...
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    4.8.6 - March 14, 2019 - Sentry Smart Alerts is now ready for public use

    Sentry AI is engaged after motion is detected. So if the camera is patrolling, motion will be continuous which would mean BI would always be triggering Sentry or if "re-triggering" is off, I would suspect it would never trigger because motion is continuously detected. Not really sure, but it...
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    4.8.6 - March 14, 2019 - Sentry Smart Alerts is now ready for public use

    What is meant by "patrolling"? -- Sam from Sentry
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    Sentry User Feedback

    The stats will only come once a day for paid customers. Marketing was not willing to remove the messaging for trial customers. ;) -- Sam from Sentry
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    Pre-Trigger Buffer with Sentry

    Getting the image right in the alerts is a high priority. Should be quickly resolved after the 5.0 release. Thanks for sharing the zone crossing tip. I'll add it to my tips and tricks. -- Sam from Sentry
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    Sentry User Feedback

    Help is on the way. I see you created a support ticket ([email protected]) which gets the ball rolling. -- Sam from Sentry
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