Help with hard reset. Hikvision Digital Video Recorder DS-7204HGHI-K1

Good day,

I have a friend who is asking me to help try to reset the admin password for their Hikvision security camera. I have tried probing the thing and confirmed it boots up when plugged in and hooked to a monitor and it shows the date/time for the camera was 03-21-2025.

I also tried to connect the thing to a router directly through internet and looked for it's IP address and managed to get into the hikvision login page. Through there I was able to see that they had not set any security questions, hikconnect and recovery email.

I also tried to run the SADP tool but for some reason the camera wouldn't show up on SADP. Though, I doubt I would be able to reset this by emailing official support since it was probably bought from some unknown reseller/distributor.

After painstakingly looking stuff up online, I came across a method which used something called TFTP but I am very unsure if TFTP would work on this specific model and worried it would lead me to bricking this thing entirely. I would appreciate any help with this matter since admittedly this is the first case I have handled involving something like this.

alastairstevenson said:

The title mentions a Digital Video Recorder. The text mentions an (unspecified) network camera.
Please clarify and provide more detail.

Click to expand...

Sorry for the confusion as I am not entirely familiar with the terminologies with this kind of camera system. I mentioned Digital Video Recorder because that was what was written on the sticker where the model was stated. As for the network camera I mentioned in the text I was generally referring to entire camera system that involves the DVR and the Cameras you connect to it.

I have attached several images to hopefully clear the confusion. I would gladly appreciate help with figuring out how to hard reset this thing.