Failed Empiretech PSU?

EagleEye7

Pulling my weight
Jul 29, 2024
239
123
UK
So I bought an NVR16CH-AI-S2 from Andy in May 2026. I know the PSU and NVR worked initially, as I powered it up on the bench to perform some initial configuration.
It then sat around for a while as I slowly built out the infrastructure in a new building, until this month I finally had enough in place (power etc), that I thought I would do a quick power-on of the NVR, making sure the lights and HDD powered up. (I didn't even have a monitor with me).

Plugged in, switch on, nothing. So I measure DC out of the PSU; 5.x volts... It's meant to be 12v I believe.

Now I know switch-mode-power-supplies can show erroneous outputs when not loaded, but 5v plus a dead NVR makes me think the power supply has had it.

Has anyone else had this? Has anyone measured the output of a known-good Empiretech PSU?

I have no idea why it would have failed, it was not always dead, because, as mentioned, it worked initially on the bench, but it has not even been powered on since then, so I don't know why it would have failed!!
 
So I bought an NVR16CH-AI-S2 from Andy in May 2026. I know the PSU and NVR worked initially, as I powered it up on the bench to perform some initial configuration.
It then sat around for a while as I slowly built out the infrastructure in a new building, until this month I finally had enough in place (power etc), that I thought I would do a quick power-on of the NVR, making sure the lights and HDD powered up. (I didn't even have a monitor with me).

Plugged in, switch on, nothing. So I measure DC out of the PSU; 5.x volts... It's meant to be 12v I believe.

Now I know switch-mode-power-supplies can show erroneous outputs when not loaded, but 5v plus a dead NVR makes me think the power supply has had it.

Has anyone else had this? Has anyone measured the output of a known-good Empiretech PSU?

I have no idea why it would have failed, it was not always dead, because, as mentioned, it worked initially on the bench, but it has not even been powered on since then, so I don't know why it would have failed!!
reach out to Andy he will take care of you
 
Yes, the adapter may bricked, try a new adapter, if still not work , please contact us
 
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I must have about a dozen 12volt DC power supplies laying around here so definitely do what Andy suggests
 
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I must have about a dozen 12volt DC power supplies laying around here
You mean failed ones?

Just checked for you, 12.2 VDC and yes I have had a PSU fail on these.
Make sure the brick didn't come loose from the plug, very common.
Thank you for checking! Confirms mine is toast then, for some reason!

you can grab one usually overnight from Amazon for 13 bucks. 12VDC 4A.
The single reason I have not already done this is; (I guess I am now paying for my overengineering), I drew and manufactured a custom 3d printed wall mount cradle, using the dimensions of the PSU from Andy. So... I don't know what my chances are of getting one the same size. I could remake the mount, but that is the reason I didn't just order an Amazon one right away!

Yes, the adapter may bricked, try a new adapter, if still not work , please contact us
OK, I will have a quick look for adapters. Do you stock adapters?